At a Glance
- Tasks: Assist members and the public by managing queries and directing calls.
- Company: Join The Law Society, a leading membership body for the legal profession.
- Benefits: Enjoy hybrid working, flexible benefits, and a supportive team environment.
- Other info: Opportunity for career development in a progressive organisation committed to diversity.
- Why this job: Be the first point of contact and make a difference in the legal community.
- Qualifications: Experience in high-volume customer service and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Law Society is the membership body for the legal profession. Our members are at the heart of what we do, and we're committed to providing ongoing support, training and events to assist them in their careers. The Support Centre is at the forefront of the organisation and will see you liaise with both the public and the profession managing high call volumes and responding to queries that arise via online mediums. This is a busy and varied role working as part of a supportive and helpful team who adopt the values of the Law Society and care about the service they provide.
As Customer Service Officer you will be the first port of call for anyone wishing to speak to the Law Society, directing calls across the organisation. You will be a polite and well-mannered individual with a proven background of working in a high-volume customer service environment. If you have a positive attitude, helpful nature and want to join an organisation that offers a wonderful benefits package, this could well be the role for you.
What we're looking for:
- You will have demonstrable customer/member handling experience.
- You will have proven experience of providing a high-quality service to a range of customers coupled with the ability to apply logic and common sense when analysing problems.
- You also will have strong organisational, administrative and IT skills as well as excellent communication skills, both written and oral, including negotiation techniques.
What's in it for you:
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of excellence, trust, clarity and respect. We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
Please note: if you are an internal applicant, Pay Policy will apply.
Customer Services Officer employer: The Law Society
The Law Society is an exceptional employer, offering a supportive and inclusive work culture that prioritises the well-being and professional growth of its employees. As a Customer Services Officer, you will benefit from a generous flexible benefits package, hybrid working options, and the chance to develop your career within a prestigious organisation dedicated to promoting equality and excellence in the legal profession.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Law Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Law Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Law Society:Your cover letter is your chance to shine! Tell us why you want to work at The Law Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Law Society!
How to prepare for a job interview at The Law Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
