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For Companies At a Glance
- Tasks: Be the first point of contact for inquiries, managing calls and online queries.
- Company: Join The Law Society, a leading membership body for the legal profession in England and Wales.
- Benefits: Enjoy hybrid working, a flexible benefits package, and a supportive team environment.
- Why this job: Work with a progressive organization that values equality, diversity, and professional growth.
- Qualifications: Must have customer service experience, strong communication skills, and problem-solving abilities.
- Other info: Two roles available; salary ranges from £27,900 to £30,000 per annum.
The predicted salary is between 27900 - 30000 £ per year.
The Role
The Law Society is the membership body for the legal profession. Our members are at the heart of what we do, and we\’re committed to providing ongoing support, training and events to assist them in their careers.
The Support Centre is at the forefront of the organisation and will see you liaise with both the public and the profession managing high call volumes and responding to queries that arise via online mediums.
This is a busy and varied role working as part of a supportive and helpful team who adopt the values of the Law Society and care about the service they provide.
As Customer Service Officer you will be the first port of call for anyone wishing to speak to the Law Society, directing calls across the organisation you will be a polite and well-mannered individual with a proven background of working in a high-volume customer service environment.
If you have a positive attitude, helpful nature and want to join an organisation that offers a wonderful benefits package, this could well be the role for you.
There are 2 roles available.
What we\’re looking for
You will have demonstrable customer/member handling experience.
You will have proven experience of providing a high-quality service to a range of customers coupled with the ability to apply logic and common sense when analysing problems.
You also will have strong organisational, administrative and IT skills as well as excellent communication skills, both written and oral, including negotiation techniques.
What\’s in it for you
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of excellence, trust, clarity and respect.
We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
Please note: if you are an internal applicant, Pay Policy will apply.
The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession\’s regulators, government, and other decision makers, to offering training and advice, we\’re here to help, protect and promote solicitors.
Salary: £27900 – £30000 per annum + 3% flex fund after 3 months
Customer Service Officer (Support Centre) (2 roles), London employer: The Law Society
Contact Detail:
The Law Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (Support Centre) (2 roles), London
✨Tip Number 1
Familiarize yourself with the values and mission of The Law Society. Understanding their commitment to equality, diversity, and inclusion will help you align your responses during the interview and demonstrate that you share their vision.
✨Tip Number 2
Prepare for common customer service scenarios that may arise in a high-volume environment. Think about how you would handle difficult calls or queries, as showcasing your problem-solving skills will be crucial in this role.
✨Tip Number 3
Highlight your communication skills by practicing clear and concise explanations of complex topics. Since you'll be liaising with both the public and professionals, being able to convey information effectively is key.
✨Tip Number 4
Research the benefits package offered by The Law Society and think about how these perks align with your career goals. Being knowledgeable about what they offer can help you ask insightful questions during the interview.
We think you need these skills to ace Customer Service Officer (Support Centre) (2 roles), London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Officer position. Highlight key responsibilities and required skills, such as high-volume customer service experience and strong communication abilities.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer service. Emphasize any roles where you managed high call volumes or dealt with customer queries effectively, showcasing your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your enthusiasm for the role and the Law Society. Mention specific examples of how your background aligns with their values and the skills they are looking for, such as your ability to provide high-quality service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at The Law Society
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully managed high call volumes and resolved customer queries effectively.
✨Demonstrate Problem-Solving Skills
The role requires logical thinking and common sense when analyzing problems. Prepare to share instances where you applied these skills to overcome challenges in a customer service setting.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly, both verbally and in writing, and be ready to showcase your negotiation techniques during the interview.
✨Emphasize Teamwork and Supportive Attitude
Since you'll be part of a supportive team, express your ability to work collaboratively. Share examples of how you've contributed to a positive team environment in past roles.
