At a Glance
- Tasks: Join a supportive team, handling customer queries and providing excellent service.
- Company: Be part of an award-winning Contact Centre in Birmingham with hybrid working options.
- Benefits: Enjoy flexible hours, competitive salary, and a range of health and wellbeing perks.
- Other info: Opportunities for career progression and a friendly, inclusive workplace culture.
- Why this job: Make a real difference to customers while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Contract Type: Permanent
Working Pattern: Part time
Working Hours: 28-35 hours
Location Options: Birmingham with part of the week working from home
Function Type: Contact Centre
We are recruiting for Customer Services Advisers to join our award-winning Contact Centre on a permanent basis. These roles provide between 28-35 hours per week, hybrid working, 1-2 days in the office in Birmingham. Please only apply if you are available to start on Monday 27 July 2026 and can commit to two weeks of full-time training. This is a mandatory part of the onboarding process.
The role and what to expect:
- You’ll be joining a friendly and supportive team that values service excellence, collaboration, and continuous learning.
- You can expect to take up to 40 inbound calls per day, as well as making occasional outbound calls, while also responding to emails and letters in between calls.
- You will work with a variety of other colleagues across the business to assist our customers and answer their queries.
Part time hours can be between 28–35 hours and team members typically work during our core telephone opening hours of 08:00 – 17:00 with a one-hour lunch break. We’re happy to discuss shift patterns at interview to help you balance work and life.
Consumers of legal services:
- Providing guidance when they have concerns about a solicitor or law firm
- Checking an individual or law firm's record with us
- Helping them locate files from a closed firm
- Providing guidance on the different routes to qualifying as a solicitor
- Practical support with applications and the customer portal
- Providing guidance on the Solicitors Qualifying Examination (SQE)
- Providing guidance on a variety of processes and applications
What we offer:
- Supportive training with a defined training and progression pathway
- Personal accountability to provide excellent and empathetic customer service
- Opportunities to work with other business areas, expanding your knowledge of SRA
- Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation
- 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme
- £25 contribution to a monthly health and wellbeing portal
- Access to employee discount vouchers for savings on High Street brands, travel and supermarkets
- Pension – We will contribute 1½–2 times your contribution, up to 12.25%
- Life Assurance cover of 4 times basic salary
What we are looking for:
- Experience of working in a customer service environment
- Ability to communicate with a range of customers, tailoring your approach to their needs
- Passionate about customer service, demonstrating empathy and always seeking ways to improve the customer experience
- Thrive in a pressured and fast‑paced environment
- Able to navigate through multiple IT systems, whilst maintaining accurate information
Useful information:
- Working from home will require a robust Wi‑Fi/Broadband connection
- Previous unsuccessful applicants to the Customer Service Adviser role in the past 6 months will not be considered and should not re‑apply
- We may choose to close this vacancy at an earlier date
- If you are interested, we encourage you to apply as soon as possible
- Shortlisted candidates will be invited to a one‑hour MS Teams call, consisting of a competency‑based interview and a telephone assessment
- You will also complete a written assessment after the MS Teams call
- Interviews will take place Wednesday 17 June to Friday 19 June 2026
How to apply:
Please use the apply button at the bottom of the advert. Please upload a CV and cover letter providing examples against the criteria listed above within the ‘What we are looking for’ section and address how your knowledge, skills and experience relate to the role requirements. Please keep answers to 300 words or less for each criterion. The closing date for applications is 23:55 on Monday 1 June 2026.
The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life. Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation.
The Solicitors Regulation Authority is an Equal Opportunities Employer. Diversity and inclusion is central to everything we do. We celebrate difference, recognising the benefits this brings to our inclusive culture.
Customer Service Adviser - Part Time 28-35 hours per week in Birmingham employer: The Law Society
Join the Solicitors Regulation Authority as a Customer Service Adviser and experience a supportive work culture that prioritises service excellence and employee growth. With flexible part-time hours, hybrid working options, and a comprehensive benefits package including generous annual leave and a robust pension scheme, you'll find a rewarding environment that values your contributions and promotes a healthy work-life balance in the vibrant city of Birmingham.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - Part Time 28-35 hours per week in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Solicitors Regulation Authority. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your experience better during the actual interview.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences where you demonstrated excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Adviser - Part Time 28-35 hours per week in Birmingham
Some tips for your application 🫡
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the role. Highlight your customer service experience and how it aligns with what we're looking for. Use specific examples to show how you've demonstrated empathy and improved customer experiences.
Keep It Concise:When addressing the criteria in your application, keep your answers to 300 words or less. We appreciate clarity and brevity, so get straight to the point while showcasing your skills and experiences.
Show Your Passion:Let your enthusiasm for customer service shine through! We want to see that you're not just looking for a job, but that you genuinely care about helping customers and making a difference in their experience.
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, you'll find all the info you need about the role and our company culture there.
How to prepare for a job interview at The Law Society
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Adviser role. Familiarise yourself with the key responsibilities, such as handling inbound and outbound calls, responding to emails, and providing guidance on legal services. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your ability to communicate effectively and empathise with customers. Think about times when you went above and beyond to improve a customer's experience, as this aligns perfectly with what they’re looking for in a candidate.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple tasks under pressure. Practising your responses will help you feel more confident and articulate during the interview.
✨Be Ready for the Written Assessment
Since there’s a written assessment after the MS Teams call, brush up on your writing skills. Be prepared to clearly and concisely answer questions related to customer service processes or scenarios. This is your chance to showcase your communication skills in writing, so take it seriously!
