At a Glance
- Tasks: Join a supportive team, handling customer queries and providing excellent service.
- Company: Be part of an award-winning Contact Centre in Birmingham with a hybrid work model.
- Benefits: Enjoy 25 days annual leave, health perks, and a generous pension scheme.
- Other info: Flexible benefits and a commitment to diversity and inclusion await you.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Contract Type: Permanent
Working Pattern: Full time
Working Hours: 35
Location Options: Birmingham with part of the week working from home
Function Type: Contact Centre
We are recruiting for Customer Services Advisers to join our award-winning Contact Centre on a permanent basis. These roles are 35 hours per week, hybrid, working 1-2 days in the office in Birmingham. Please only apply if you are available to start on Monday 27 July 2026 and can commit to two weeks of full-time training. This is a mandatory part of the onboarding process.
The role and what to expect:
You’ll be joining a friendly and supportive team that values service excellence, collaboration, and continuous learning. We’re proud of the service we provide and the difference we make to our customers every day. You can expect to take up to 40 inbound calls per day, as well as making occasional outbound calls, while also responding to emails and letters in between calls. You will work with a variety of other colleagues across the business to assist our customers and answer their queries.
Consumers of legal services:
- Providing guidance when they have concerns about a solicitor or law firm
- Checking an individual or law firm's record with us
- Helping them locate files from a closed firm
- Providing guidance on the different routes to qualifying as a solicitor
- Practical support with applications and the customer portal
- Providing guidance on the Solicitors Qualifying Examination (SQE)
- Providing guidance on a variety of processes and applications
What we offer to you:
- Supportive training with a defined training and progression pathway
- Personal accountability to provide excellent and empathetic customer service to suit your customer. You will not have a telephone script
- Opportunities to work with other business areas, expanding your knowledge of SRA
- Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation
- 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme
- £25 contribution to a monthly health and wellbeing portal
- Access to employee discount vouchers for savings on High Street brands, travel and supermarkets
- Pension - We will contribute 1½ - 2 times your contribution, up to 12.25%
- Life Assurance cover of 4 times basic salary
What we are looking for:
- Experience of working in a customer service environment
- Ability to communicate with a range of customers and tailoring your approach to their needs
- Passionate about customer service, demonstrating empathy and always seeking ways to improve the customer experience
- Thrive in a pressured and fast-paced environment
- Able to navigate through multiple IT systems, whilst maintaining accurate information
Useful information:
Working from home will require a robust Wi-Fi/Broadband connection. Previous unsuccessful applicants to the Customer Service Adviser role in the past 6 months will not be considered and should not re-apply. We may choose to close this vacancy at an earlier date. If you are interested, we encourage you to apply as soon as possible. Shortlisted candidates will be invited to a one-hour MS Teams call, consisting of a competency-based interview and a telephone assessment. You will also complete a written assessment after the MS Teams call. You should allow 1 hour 30 minutes for the entire process. Interviews will take place Wednesday 17 June to Friday 19 June 2026.
How to apply: Please use the apply button at the bottom of the advert. Please upload a CV and cover letter providing examples against the criteria listed above within the 'What we are looking for' section and address how your knowledge, skills and experience relate to the role requirements. Please keep answers to 300 words or less for each criteria. The closing date for applications is 23:55 on Monday 1 June 2026.
The SRA is the independent regulator of solicitors and law firms in England and Wales, protecting consumers and supporting the rule of law and the administration of justice. We offer an inclusive, supportive and friendly working environment and the chance to develop your career within a professional organisation. We are committed to the health and wellbeing of staff, helping everyone to strike a good balance between personal and professional life. Additionally, we provide a generous flexible benefits package, an excellent defined contribution pension scheme and an additional 3% of annual basic salary upon successful completion of probation. The Solicitors Regulation Authority is an Equal Opportunities Employer. Diversity and inclusion is central to everything we do.
Customer Service Adviser - Full time 35 hours in Birmingham employer: The Law Society
Join the Solicitors Regulation Authority as a Customer Service Adviser and experience a supportive work culture that prioritises service excellence and employee growth. With a hybrid working model in Birmingham, you will benefit from comprehensive training, a generous benefits package including a 3% salary boost for personal benefits, and a commitment to your wellbeing and professional development in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser - Full time 35 hours in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Solicitors Regulation Authority. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for the competency-based interview by thinking of examples from your past experiences that demonstrate your customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Be yourself! The SRA values diversity and inclusion, so don’t be afraid to let your personality shine through during the interview. Show them how your unique background and experiences can contribute to their friendly and supportive team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role. Don’t forget to highlight your passion for customer service in your cover letter!
We think you need these skills to ace Customer Service Adviser - Full time 35 hours in Birmingham
Some tips for your application 🫡
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the role of Customer Service Adviser. Highlight your customer service experience and how it aligns with our values of service excellence and empathy.
Keep It Concise:When addressing the criteria in your application, keep your answers to 300 words or less. We appreciate clarity and brevity, so get straight to the point while showcasing your skills and experiences.
Show Your Passion:Let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past, as we’re looking for candidates who genuinely care about improving the customer experience.
Apply Through Our Website:Don’t forget to apply through our website using the apply button at the bottom of the advert. This ensures your application is processed correctly and gives you the best chance of being considered for the role.
How to prepare for a job interview at The Law Society
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Adviser role. Familiarise yourself with the key responsibilities, such as handling inbound and outbound calls, and providing guidance on legal services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to communicate effectively and empathise with customers. Think of specific situations where you improved a customer's experience or resolved a challenging issue. This will demonstrate your passion for customer service and your ability to thrive in a fast-paced environment.
✨Practice Competency-Based Questions
Since the interview includes competency-based questions, practice answering them using the STAR method (Situation, Task, Action, Result). This structured approach will help you articulate your experiences clearly and show how you've successfully handled similar situations in the past.
✨Prepare for the Written Assessment
After the MS Teams call, you'll have a written assessment. Brush up on your writing skills and be ready to showcase your ability to communicate clearly and concisely. Review common scenarios related to customer service and think about how you would respond in writing, keeping your answers under 300 words as required.
