Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for clients and manage their case information.
- Company: Join a fresh, dynamic office committed to excellence.
- Benefits: Enjoy 401(k), health, dental, and vision insurance.
- Why this job: Make a real impact by helping clients navigate their legal journey.
- Qualifications: 2+ years in customer service or reception, strong communication skills required.
- Other info: Diverse workplace where your unique perspective is valued.
The predicted salary is between 30000 - 42000 £ per year.
New Office. Fresh Opportunities. Same Commitment to Excellence. Are you organized with a good work ethic, and self-disciplined? If so, we would love for you to join our growing team of Intake Specialist/Receptionist. We are seeking an experienced and motivated individual to join our firm as an Intake Specialist/Receptionist.
As part of our intake team, you are the first point of contact for most new clients, gathering case information and coordinating their entry into our system. You accurately document the clients' case details, qualify the lead before placing them in our scheduling system and directing them to the appropriate consultation process. You must have strong communication skills, experience with accurate data entry, and the desire to learn common legal terminology. Bring your reliable and upbeat personality to our firm!
Responsibilities:- Meet daily call quota to qualify potential new clients.
- Build rapport with callers via email, phone or in-person.
- Gather data from inquiries to qualify potential new clients.
- Prepare necessary reports.
- Scan documents.
- Prepare documents.
- Handle high volume incoming and outgoing calls.
- Follow script to gather information from callers.
- Enter information into an online system.
- Front desk reception responsibilities required.
- Gather reports at the end of the shift.
- 2+ years of experience as an intake coordinator, high volume receptionist or customer service representative or office support role.
- Prior experience handling high volume call most preferred.
- Proven computer skills for lookup and data entry.
- Have the ability to learn new technology and databases.
- Must have a track record of reliability and on time service.
- Have strong verbal, written, or in-person communication skills.
- Must be highly organized and be able to prioritize tasks.
- Bilingual in Spanish mostly preferred, not required.
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Equal Opportunity Statement: We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.
Intake Specialist/Receptionist Richmond employer: The Law Office of Bryan Fagan
Contact Detail:
The Law Office of Bryan Fagan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intake Specialist/Receptionist Richmond
✨Tip Number 1
First things first, make sure you know the company inside out. Research their values, mission, and recent news. This way, when you get that interview, you can show them you're not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to nail down your pitch and responses to common questions.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what they look for in candidates. Plus, it might just help you get your foot in the door!
✨Tip Number 4
Finally, apply through our website! It shows you’re serious about the position and gives you a better chance of being noticed. Make sure to tailor your application to highlight your relevant experience and skills that match the job description.
We think you need these skills to ace Intake Specialist/Receptionist Richmond
Some tips for your application 🫡
Show Off Your Organisational Skills: As an Intake Specialist/Receptionist, being organised is key! Make sure your application highlights your ability to manage multiple tasks and keep everything in order. We want to see how you can juggle responsibilities like a pro!
Communicate Clearly: Strong communication skills are a must for this role. In your written application, use clear and concise language to demonstrate your ability to convey information effectively. Remember, we’re looking for someone who can build rapport with clients right from the start!
Highlight Your Experience: Got experience in high-volume call environments? Fantastic! Be sure to mention it in your application. We love candidates who can show us they’ve handled similar roles before, so don’t hold back on sharing your relevant background.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at The Law Office of Bryan Fagan
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Intake Specialist/Receptionist. Familiarise yourself with the key tasks like gathering case information and handling high volume calls. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might want to rehearse common interview questions or even role-play scenarios where you have to build rapport with clients. This will boost your confidence and help you shine during the interview.
✨Showcase Your Organisational Skills
Being organised is a must for this job. Prepare examples from your past experience where you successfully managed multiple tasks or handled a high volume of calls. Highlighting your ability to prioritise and stay on top of things will impress the interviewers.
✨Familiarise Yourself with Legal Terminology
While you don’t need to be a legal expert, having a basic understanding of common legal terms can set you apart. Do a bit of research on legal jargon relevant to the role, so you can confidently discuss it during your interview. It shows your willingness to learn and adapt!