Service of Process Officer (Administrator) in London

Law Debenture is an Investment Trust supported by a wholly owned professional services business. LawDeb is an unusual and exciting proposition; on a day-to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 135-year-old FTSE250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines. At LawDeb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We’re ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other. We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success.

We are looking for one Service of Process Officer, to join our closely knit team and to take responsibility for all aspects of Service of Process administration for a wide range of clients. Full training will be given in the detail of the work provided applicants have strong administrative skills, a commitment to customer service, rolled up sleeves attitude and the ability to take initiative and to learn new processes.

Job Role & Responsibilities:

• Taking regular telephone and email queries from clients and law firms concerning queries on current appointments, new appointment enquiries and general queries on all aspects of SOP work.
• Calculating the fees to be charged for appointments and providing fee quotes to lawyers and appointor’s.
• Following up on enquiries, to request if our services are still required and timeline on transaction or any questions they may have.
• Providing cover for and assistance to colleagues due to absence and heavy workloads.
• Liaise with the New York office, Hong Kong office and Ireland Office for appointments to accept/accepted.
• Management and operation of the in-house database system, including entering company/personal/appointment information and checking/recording of legal documents.
• Financial Sanctions and VAT checks.
• Assisting with termination letters which involves checking a daily report from the database and merging information into either a letter or email to remind clients their contract is about to expire.
• Opening and dealing with post and courier packages.

Essential Knowledge, Skills & Experience:

This is an excellent opportunity to further develop your administrative skills in a highly regarded organisation working as part of a friendly and busy team. We are looking for a flexible, energetic, experienced and committed administrator who have gained a wealth of experience.

Key Requirements:

• Solid experience in process administration, particularly in dealing with high volumes of work.
• Experience in a legal organisation is particularly helpful to give an understanding of working with legal documentation.
• Strong organisational skills, a highly systematic and logical approach and the ability to multi-task.
• A friendly and helpful manner and the ability to work within a small and closely knit team.
• Commitment to a high level of customer service.
• The ability to work on their own initiative without detailed supervision, once trained in our processes.
• A high level of attention to detail and a conscientious approach.
• Good communication skills and a confident telephone manner.
• The ability to deal with people at all levels on the telephone and by email.
• Basic numeracy skills.

Your Reward:

• Competitive salary with performance bonus scheme.
• Generous pension contribution.
• Full healthcare cover.
• Health cash plan.
• Life assurance.
• Buy/sell annual leave scheme.

People who thrive at LawDeb make the most of this foundation to grow themselves, help us improve and have fun playing their part in building the culture that’s fuelling our growth. LawDeb hires people based on personal merit and qualifications regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background or any other protected attribute. We celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to work. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. If you feel that you require any reasonable adjustments to be able to participate in this recruitment process, please provide further details where prompted. Please note that we have a thorough referencing process, which includes credit and criminal record checks.