Technical Engineer Field Service & Installation in Belfast

Do you have experience in technical service or installation and want to move into a specialist role working with advanced technology? Start your new career with The Lava Group. You don't need to know everything on day one. What matters most to us is the right attitude: a real interest in technology and a willingness to learn. We'll give you the training and support to grow.

About Us

At The Lava Group, we're committed to transforming lives. We use technology to create safer, more secure environments that build positive relationships, encourage collaboration and open up opportunities for meaningful change. Our vision is to be recognised as the global leader in safer custody technology. With passion and expertise, we're working to transform the future of prisons and the lives of 100 million people. Our purpose is putting the people in technology. We believe technology should empower people, not replace them. It should help create safer, more humane environments that protect life, support rehabilitation and strengthen accountability.

The Role

As a Technical Engineer in our Operations Team, you'll install, configure, test and support our systems at customer sites. You'll also act as a key link between our customers and our Development Team.

Main Duties

• Installing, configuring, testing and maintaining our systems on customer sites, including hardware, software and cabling.
• Giving internal and external customers high-quality technical support, both on site and remotely.
• Following customer issues through to resolution and making sure customers are satisfied.
• Taking a proactive approach to support, including putting contingency procedures in place to improve service.
• Being on the support phone on an agreed rota, giving out-of-hours help to staff, customers and strategic partners.
• Working with the Operations Manager to deliver key projects successfully.
• Passing customer feedback and improvement ideas to the Development Team for evaluation.
• Contributing to the development of our existing and future products.
• Helping evaluate new technologies and software relevant to our products.
• Keeping up to date with current and emerging technology that The Lava Group could use.
• Supporting and encouraging the development of others in the team.

The Individual

For us, attitude matters as much as experience. We're looking for someone who is curious, keen to learn and happy to take on new challenges. If that's you, we can teach you the rest.

• 12 years experience in a Field Service / Installation role, ideally in Electronics or Fire & Security.
• Strong computer skills, with experience of PC-based support tools.
• A mix of IT and engineering skills.
• A logical, methodical approach with creative problem-solving ability.
• Able to prioritise your own workload and work alone using your own initiative.
• A positive team player who stays calm under pressure and adapts well to change.
• A full, clean UK driving licence.
• Willing to travel across the UK and Ireland as required.
• Willing to provide out-of-hours support on a rota basis and work flexible hours to meet business needs.
• Able to obtain full security clearance.

The Reward

• Competitive salary.
• 30 days holiday.
• Pension.
• Private healthcare.
• Evolve Development Programme: 2 hours per week for personal development and 2 hours per week for physical and mental wellbeing.
• Full training on our systems and ongoing development to help you grow in the role.

How to Apply

We value people, optimism and no-limits thinking. If you're up for the challenge, keen to learn and believe you can help us achieve our vision, we'd love to hear from you. Please click apply below with your CV.