Inbound Customer Service Advisor (DWP)

Job description

Are you looking for a rewarding career? Do you have a talent for building relationships with people? Teleperformance is one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign, where you will be receiving inbound calls to support students in making a loan application for university. You will assist students and family members with payments, eligibility, funding, and other aspects related to their loan applications.

Start Date: Ongoing (exact start date will be confirmed once full background checks are complete)

Contract: Permanent

Hours: 40 hours per week

Work Schedule: Shifts between 8am and 7pm, Monday to Friday, with no weekend work

Salary: £12.21 from 1st April 2025

Your shifts will be scheduled around business requirements within the hours of 8am and 7pm, Monday to Friday.

What does an average day look like?

A typical day involves working up to 9 hours (including a 1-hour unpaid break and lunch) in a lively contact centre environment.

You will interact with a variety of customers, addressing different needs such as providing updates or additional information.

You will be working in a fast-paced, busy contact centre, handling multiple calls daily due to high call volume.

What will we give you? Well, there’s plenty!

• The opportunity to showcase your skills and advance your career through our internal progression pathways.
• Winter and summer parties in fabulous venues (free food & drinks)
• Eye Care Vouchers
• Employee engagement activities and supermarket vouchers (Tesco, M&S, Asda, Morrisons, Sainsbury\’s, HelloFresh)
• Up to 44% off Samsung, HP, Virgin Media
• Up to 30% off Booking.com
• Up to 60% off TUI holidays

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