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For Companies At a Glance
- Tasks: Support students with loan applications and related queries through inbound calls.
- Company: Join Teleperformance, a top-rated workplace in the UK, known for delivering amazing results.
- Benefits: Enjoy paid training, social events, mental health support, and discounts on various services.
- Why this job: Make a real impact on students' academic futures while developing your skills in a supportive environment.
- Qualifications: Must provide identification documents and pass background checks; no prior experience required.
- Other info: Work 40 hours a week, Monday to Friday, with no weekend shifts.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place. There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students in making a loan application for university. You will assist students and family members with payments, eligibility, funding, and related queries about their loan applications. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!
Job Overview
- Start Date: Ongoing (exact start date to be confirmed after full background checks).
- Contract: Permanent, 40 hours per week.
- Hours: 8am to 7pm, Monday to Friday. No weekend work.
- Salary: £12.21 from 1st April 2025.
Requirements:
- Passport or Birth Certificate, National Insurance Number, and proof of address (dated within the last 3 months). Acceptable documents vary by location and can be found via provided links.
- Disclosure and Barring Service (DBS), Credit Check, and other background checks are required, with costs covered by the employer.
- Employment depends on passing these checks and having the right to work in the UK.
What we offer:
- Paid virtual classroom training and 2 weeks in our "Nesting" virtual space to take your first live calls with full support from experienced team members.
- Opportunities to showcase your skills and progress internally.
- Social events such as winter and summer parties with free food and drinks.
- Employee Assistance Programme offering confidential counselling, remote GP consultations, online mental health support, and self-help resources.
- Eye Care Vouchers and target-driven incentives and prizes.
- Perks at Work with discounts on supermarkets, dining, entertainment, electronics, travel, and more, including online fitness classes.
Inbound Customer Service Advisor employer: The Launch Group
Contact Detail:
The Launch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Student Loans process in the UK. Understanding how loans work, eligibility criteria, and common queries can help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to assist students effectively.
✨Tip Number 2
Practice your communication skills, especially active listening. As an Inbound Customer Service Advisor, you'll need to understand student concerns fully before providing solutions. Role-playing scenarios with friends or family can help you refine these skills.
✨Tip Number 3
Showcase your empathy and problem-solving abilities during any interactions with us. Prepare examples from your past experiences where you've successfully helped someone resolve an issue, as this will highlight your suitability for the role.
✨Tip Number 4
Research Teleperformance and its values. Being able to articulate why you want to work for us and how you align with our mission can make a significant impact during the interview process. It shows genuine interest and commitment to the role.
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Inbound Customer Service Advisor position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, especially in handling inquiries or support roles. Use specific examples to demonstrate your ability to build relationships and assist customers effectively.
Prepare Required Documents: Gather all necessary documents such as your passport or birth certificate, National Insurance number, and proof of address. Ensure these are up-to-date and meet the requirements outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping students and your understanding of their financial needs. Make it personal and engaging, explaining why you want to work with Teleperformance and how you can contribute to their mission.
How to prepare for a job interview at The Launch Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've successfully assisted customers in the past, as this role is all about supporting students with their financial queries.
✨Understand the Company and Its Values
Do some research on Teleperformance and its commitment to delivering results for clients. Familiarise yourself with their recognition as one of the top workplaces in the UK, and be ready to discuss how your values align with theirs.
✨Prepare for Common Scenarios
Think about potential scenarios you might encounter in this role, such as handling difficult calls or managing multiple queries at once. Practising your responses will help you feel more confident and prepared during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how success is measured in the position to demonstrate your eagerness to contribute.
