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- Tasks: Support vulnerable customers with empathy and professionalism while managing a varied caseload.
- Company: Join Teleperformance, a leader in customer service, dedicated to improving lives.
- Benefits: Enjoy a casual dress code, company pension, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your communication and problem-solving skills.
- Qualifications: Strong communication skills and a proactive mindset are essential; no prior experience required.
- Other info: Flexible shifts from Monday to Saturday, perfect for students balancing studies and work.
The Launch Group is recruiting on behalf of Teleperformance for dedicated and empathetic Contact Centre Agents. In this role, you will manage a caseload of potentially vulnerable customers, delivering timely, professional, and confidential support. Your goal will be to improve customers’ well-being and financial stability through proactive case management and collaboration with key stakeholders.
- Conduct sensitive, solution-focused conversations with customers
- Manage and prioritise a varied caseload
- Review complex information and assess evidence using sound judgment
- Liaise with internal teams and external agencies to progress cases
- Demonstrate empathy and resilience when supporting vulnerable individuals
- Maintain detailed and accurate case records
- Seek guidance and escalate cases appropriately
Key Skills & Competencies:
- Excellent verbal and written communication
- Strong organisational and problem-solving abilities
- Empathy, professionalism, and discretion
- Critical thinking and attention to detail
- Proactive and self-motivated with a collaborative mindset
Casual Dress
Company pension
Inbound Call centre agent employer: The Launch Group
Contact Detail:
The Launch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call centre agent
✨Tip Number 1
Familiarise yourself with the common challenges faced by vulnerable customers. Understanding their needs will help you demonstrate empathy during your interactions, which is crucial for this role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for sensitive conversations and help you manage a varied caseload effectively.
✨Tip Number 3
Research Teleperformance and The Launch Group to understand their values and mission. Tailoring your approach to align with their ethos can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss examples of how you've demonstrated resilience and problem-solving in past roles. This will showcase your ability to handle complex situations and support vulnerable individuals.
We think you need these skills to ace Inbound Call centre agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Inbound Call Centre Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've demonstrated empathy and resilience in previous positions, as these are key traits for this job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at The Launch Group
✨Show Your Empathy
As a Contact Centre Agent, you'll be dealing with potentially vulnerable customers. Make sure to demonstrate your empathetic nature during the interview by sharing examples of how you've supported others in difficult situations.
✨Highlight Your Communication Skills
Excellent verbal and written communication is key for this role. Prepare to discuss specific instances where your communication skills made a difference, whether in resolving issues or providing support.
✨Demonstrate Problem-Solving Abilities
Be ready to showcase your problem-solving skills. Think of scenarios where you had to assess complex information and make sound judgments, as this will be crucial in managing a varied caseload.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle sensitive conversations and manage cases. Practise responding to these types of questions to show your critical thinking and resilience.
