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- Tasks: Support vulnerable customers with empathy and professionalism while managing a varied caseload.
- Company: Join Teleperformance, a leader in customer service, dedicated to making a positive impact.
- Benefits: Enjoy a casual dress code, company pension, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your communication and problem-solving skills.
- Qualifications: Strong communication skills and a proactive mindset are essential; empathy is key!
- Other info: Flexible shifts from Monday to Saturday, perfect for balancing work and studies.
The predicted salary is between 25000 - 35000 £ per year.
Location: Teleperformance (via The Launch Group)
Job Type: Full-time
Pay: £12.21 per hour
Shifts: Monday to Saturday (5 days/week), between 08:00 – 18:00 (rotating shifts)
The Launch Group is recruiting on behalf of Teleperformance for dedicated and empathetic Contact Centre Agents. In this role, you will manage a caseload of potentially vulnerable customers, delivering timely, professional, and confidential support. Your goal will be to improve customers’ well-being and financial stability through proactive case management and collaboration with key stakeholders.
- Conduct sensitive, solution-focused conversations with customers
- Manage and prioritise a varied caseload
- Review complex information and assess evidence using sound judgment
- Liaise with internal teams and external agencies to progress cases
- Demonstrate empathy and resilience when supporting vulnerable individuals
- Maintain detailed and accurate case records
- Seek guidance and escalate cases appropriately
Key Skills & Competencies:
- Excellent verbal and written communication
- Strong organisational and problem-solving abilities
- Empathy, professionalism, and discretion
- Critical thinking and attention to detail
- Proactive and self-motivated with a collaborative mindset
Casual Dress
Company pension
Contact Detail:
The Launch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call centre agent
✨Tip Number 1
Familiarise yourself with the common challenges faced by vulnerable customers. Understanding their needs will help you demonstrate empathy during your interactions, which is crucial for this role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for sensitive conversations and help you manage a varied caseload effectively.
✨Tip Number 3
Research Teleperformance and The Launch Group to understand their values and mission. Tailoring your approach to align with their ethos can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Teleperformance. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Inbound Call centre agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Inbound Call Centre Agent. Familiarise yourself with the skills required, such as empathy, communication, and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your communication skills, organisational abilities, and any previous experience in customer service or case management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by vulnerable customers. Use specific examples from your past experiences to demonstrate your empathy and problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at The Launch Group
✨Show Your Empathy
As a Contact Centre Agent, you'll be dealing with potentially vulnerable customers. Make sure to demonstrate your ability to empathise during the interview. Share examples from your past experiences where you successfully supported someone in need.
✨Highlight Your Communication Skills
Excellent verbal and written communication is key for this role. Prepare to discuss how you've effectively communicated complex information in previous jobs. Practising common interview questions can help you articulate your thoughts clearly.
✨Demonstrate Problem-Solving Abilities
Be ready to showcase your organisational and problem-solving skills. Think of specific instances where you had to manage a varied caseload or resolve a challenging situation. This will show that you can handle the demands of the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your critical thinking and judgement. Prepare by thinking through how you would handle sensitive conversations or prioritise tasks when managing a caseload. This will help you respond confidently during the interview.
