At a Glance
- Tasks: Provide top-notch customer service via phone, helping with inquiries and support.
- Company: Join a globally recognised, award-winning employer in a dynamic environment.
- Benefits: Earn £12.71 per hour, enjoy wellbeing resources, and gain valuable experience.
- Other info: Full-time role with training provided; flexible hours required.
- Why this job: Make a real difference by supporting customers and building relationships.
- Qualifications: Strong communication skills and a can-do attitude are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers. You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and more.
Key Responsibilities:
- Handle inbound customer enquiries
- Support students and families with finance queries
- Manage conversations with professionalism and empathy
Requirements:
- Strong verbal and written skills with attention to detail
- Ability to establish excellent customer relationships in a fast-paced environment
- Customer Service experience
- Proof of ID (Passport or Birth Certificate)
- National Insurance Number
- Address proof (within last 3 months)
- DBS check (paid for by employer)
- Right to work in the UK
Job Details:
- Location: Gateshead – Tyne River House
- Contract: Permanent
- Hours: 40 hours per week (Monday–Friday only)
- Shift Pattern: Monday – Friday 8:00am to 18:15
- Salary: £12.71 per hour (effective April 2026)
Training:
- 11 days classroom-based training (8:00am – 6:00pm)
- 10-day nesting period
- Full attendance required; no holidays permitted during the first 4 weeks
- Start dates from late January 2026 onwards (confirmed after checks)
Benefits:
- Work for a globally recognised, award-winning employer
- Access wellbeing tools and support resources
- Build valuable customer service experience
DCCO2607 (UC) in Gateshead employer: The Launch Group
As an HV Electrical Design Engineer with us, you'll join a dynamic team that values innovation and collaboration in a supportive work environment. We offer competitive benefits, opportunities for professional development, and a commitment to maintaining high standards in all our projects. Located in a vibrant area, our company fosters a culture of growth and excellence, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land DCCO2607 (UC) in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Launch Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Launch Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace DCCO2607 (UC) in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Launch Group:Your cover letter is your chance to shine! Tell us why you want to work at The Launch Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Launch Group!
How to prepare for a job interview at The Launch Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
