Customer Service Representative - Inbound

Job Title: Inbound Customer Service Advisor The Launch Group is seeking an enthusiastic Inbound Customer Service Advisor to join our dynamic team. In this role, you will be the first point of contact for our customers, providing friendly, professional, and efficient service. Your primary responsibility will be to handle inquiries, manage complaints, and ensure customer satisfaction through exceptional communication skills. Key Responsibilities: Responding to inbound customer inquiries via phone and email Providing accurate information regarding products and services Managing customer complaints and resolving issues promptly Maintaining and updating customer records Upselling and cross-selling additional services where appropriate Assisting in the development of customer service policies and procedures Salary: £12.21 per hour Hours: Full-time: 40 hours per week. Shifts are scheduled between 8am and 7pm, Monday to Friday, with no weekend work. Location: Gateshead with options for remote work, depending on requirements. Qualifications & Skills: Previous experience in customer service preferred Excellent verbal and written communication skills Strong problem-solving skills and attention to detail Ability to work independently and as part of a team Proficiency in CRM software and Microsoft Office Positive attitude and passion for helping others Flexible availability for shift work Additional Benefits: Employee Assistance Programme and Help@Hand services, including confidential counselling, remote GP consultations, mental health support, and online resources. Eye Care Vouchers Target-driven incentives and prizes Employee engagement activities Perks at Work WOW points, including discounts on supermarkets, Hello Fresh, cinema, electronics, travel, and more. For further inquiries, please contact The Launch Group directly at 01912618456. #J-18808-Ljbffr