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- Tasks: Be the friendly voice for customers, handling inquiries and resolving issues.
- Company: Join The Launch Group, a dynamic team focused on exceptional customer service.
- Benefits: Enjoy remote work options, mental health support, and exciting employee perks.
- Why this job: Make a real impact by helping customers while developing your communication skills.
- Qualifications: Previous customer service experience is preferred; strong communication skills are a must.
- Other info: Full-time hours with no weekend work, plus opportunities for personal growth.
The Launch Group is seeking an enthusiastic Inbound Customer Service Advisor to join our dynamic team. In this role, you will be the first point of contact for our customers, providing friendly, professional, and efficient service. Your primary responsibility will be to handle inquiries, manage complaints, and ensure customer satisfaction through exceptional communication skills.
Key Responsibilities:
- Responding to inbound customer inquiries via phone and email
- Providing accurate information regarding products and services
- Managing customer complaints and resolving issues promptly
- Maintaining and updating customer records
- Upselling and cross-selling additional services where appropriate
- Assisting in the development of customer service policies and procedures
Salary: £12.21 per hour
Hours: Full-time: 40 hours per week. Shifts are scheduled between 8am and 7pm, Monday to Friday, with no weekend work.
Location: Gateshead with options for remote work, depending on requirements.
Qualifications & Skills:
- Previous experience in customer service preferred
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Proficiency in CRM software and Microsoft Office
- Positive attitude and passion for helping others
- Flexible availability for shift work
Additional Benefits:
- Employee Assistance Programme and Help@Hand services, including confidential counselling, remote GP consultations, mental health support, and online resources.
- Eye Care Vouchers
- Target-driven incentives and prizes
- Employee engagement activities
- Perks at Work WOW points, including discounts on supermarkets, Hello Fresh, cinema, electronics, travel, and more.
For further inquiries, please contact The Launch Group directly at 01912618456.
Customer Service Representative - Inbound employer: The Launch Group
Contact Detail:
The Launch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Inbound
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you're prepared for real-life situations.
✨Tip Number 2
Practice your communication skills by engaging in role-play exercises with friends or family. This can help you articulate your thoughts clearly and confidently, which is crucial for a Customer Service Representative.
✨Tip Number 3
Research The Launch Group and their customer service policies. Understanding their values and approach will allow you to tailor your responses in the interview, demonstrating your genuine interest in the company.
✨Tip Number 4
Be ready to discuss your previous customer service experiences and how they relate to the role. Highlight specific examples where you successfully resolved issues or improved customer satisfaction to make a strong impression.
We think you need these skills to ace Customer Service Representative - Inbound
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise your communication skills, problem-solving abilities, and any familiarity with CRM software, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully handled customer inquiries or complaints in the past to demonstrate your suitability.
Highlight Relevant Skills: In your application, clearly outline your verbal and written communication skills. Provide examples of how you've worked independently and as part of a team, as well as your attention to detail.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at The Launch Group
✨Show Your Enthusiasm
As a Customer Service Representative, your enthusiasm can set you apart. Make sure to express your passion for helping others during the interview. Share examples of how you've positively impacted customers in previous roles.
✨Demonstrate Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be prepared to showcase your ability to handle inquiries and complaints effectively.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your strong problem-solving skills and attention to detail.
✨Familiarise Yourself with CRM Software
Since proficiency in CRM software is essential, brush up on any relevant systems you’ve used before. If you have experience with specific tools, mention them during the interview to show you're ready to hit the ground running.
