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- Tasks: Support Spanish-speaking clients with orders and resolve queries in a friendly team.
- Company: Join a leading exporter in the luxury goods sector with a supportive culture.
- Benefits: Competitive salary of £30,000 pa, negotiable based on skills, plus benefits.
- Why this job: Make a real impact in customer service while working with renowned luxury brands.
- Qualifications: Fluent Spanish is essential; previous customer service experience preferred.
- Other info: Monday to Friday role with a 35-hour work week in South West London.
The predicted salary is between 21600 - 30000 £ per year.
LANGUAGES: Fluent Spanish is essential. Italian language skills is also an advantage but not essential.
LOCATION: South West London (zone 3) – THIS ROLE IS BASED IN THE OFFICE MONDAY TO FRIDAY.
SALARY: £30,000 pa, possibly negotiable depending on languages and skills.
COMPANY AND BACKGROUND: Our client is a world leading exporter of some of the world’s most recognised brands in the luxury goods sector.
JOB RESPONSIBILITIES: This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as their Spanish speaking Export Customer Service Executive. You will be responsible for offering full B2B support to Spanish speaking clients, agents and distributors and will include the following duties and responsibilities:
- Placing customer orders for products
- Advising customers of queries on orders and finding solutions for them
- Dealing with customer complaints
- Liaising with courier and freight companies
- Monitoring the efficiency of the export operations in the territories you are responsible for
- Providing support to the Export Sales Teams for other markets and language when necessary
CANDIDATE EXPERIENCE / SKILLS: Fluency in Spanish is essential. A good knowledge also of Italian is an advantage but not essential. Previous customer service experience or administrative experience is essential. A clear and confident communicator. A good team player but also able to work independently. Effective at prioritising and able to work to deadlines and under pressure.
SALARY: £30,000 pa (possible negotiable depending on experience) plus benefits.
WORKING HOURS ARE MONDAY TO FRIDAY (35 hour week), 09:00 - 17:30.
Spanish Speaking Export Customer Services Executive employer: The Language Business
Contact Detail:
The Language Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Export Customer Services Executive
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This way, when you walk into that interview, you can show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your Spanish! Since fluency is essential for this role, brush up on your language skills. Try role-playing customer service scenarios with a friend or even in front of a mirror to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Spanish Speaking Export Customer Services Executive
Some tips for your application 🫡
Show Off Your Language Skills: Since fluency in Spanish is a must, make sure to highlight your language skills right at the top of your application. If you have any experience using Spanish in a professional setting, let us know!
Tailor Your Experience: We want to see how your previous customer service or administrative experience relates to this role. Be specific about your past roles and how they’ve prepared you for supporting our Spanish-speaking clients.
Be Clear and Confident: Your communication skills are key! Use clear and confident language throughout your application. This will show us that you can handle customer queries and complaints effectively.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get back to you as soon as possible!
How to prepare for a job interview at The Language Business
✨Brush Up on Your Spanish
Since fluency in Spanish is essential for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in Spanish to boost your confidence.
✨Know the Company and Its Products
Research the luxury goods sector and the specific brands your potential employer exports. Understanding their products will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Customer Service Scenarios
Think about past experiences where you dealt with customer complaints or queries. Be ready to discuss how you handled those situations, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Show Your Team Spirit
This role requires a good team player, so be prepared to share examples of how you've collaborated with others in previous jobs. Highlight your ability to work independently as well, as they value that balance in their team.
