At a Glance
- Tasks: Provide top-notch customer support to clients in Italian and either Spanish or French.
- Company: Join a prestigious global exporter of luxury brands with a supportive team.
- Benefits: Enjoy a competitive salary, generous discounts, and a friendly work environment.
- Other info: Work from home one day a week after training and enjoy excellent management support.
- Why this job: Kickstart your career in a dynamic international setting while using your language skills.
- Qualifications: Fluent in Italian and either Spanish or French, with customer service experience.
The predicted salary is between 30000 - 32000 £ per year.
Location: South West London (Zone 3) – Office-based Monday to Friday, 35 hours a week
Salary: £30,000 - £32,000 per annum (depending on experience)
Start Date: July/August 2026
About the company
Our client is a very well-established and highly regarded global exporter of some of the world's most prestigious luxury brands. They are seeking a fluent Italian (plus Spanish or French) speaking Customer Service Specialist to join their friendly and supportive international team. This is an excellent opportunity for a customer-focused professional looking to develop their career within a successful international export sales business.
The role
As a Customer Service Specialist you will provide comprehensive B2B customer support to clients, agents and distributors across Italian and French / Spanish speaking markets. You will play a key role in ensuring a very high standard of service while supporting the smooth operation of export activities.
Key Responsibilities
- Processing and managing customer orders accurately and efficiently
- Responding to customer enquiries and providing effective solutions
- Handling customer complaints in a professional and timely manner
- Liaising with courier and freight companies regarding shipments and deliveries
- Monitoring export operations and ensuring service standards are maintained within your assigned territories
- Supporting the Export Sales Team across additional markets and languages when required
- Maintaining strong relationships with customers, agents, and distributors
Skills / Experience needed
- Fluent spoken and written Italian plus either Spanish or French (you must be trilingual)
- Previous experience within customer service, administration, sales or a similar support role
- Excellent communication and interpersonal skills
- Strong organisational abilities and attention to detail
- The ability to manage multiple priorities and work effectively under pressure
- A proactive approach and the ability to work both independently and as part of a team
Salary and benefits
- Starting salary of £30,000 - £32,000 per annum
- 22 days annual leave plus bank holidays
- Pension scheme
- Life assurance
- Incredible staff discount of up to 60% on luxury products
- Opportunity to work from home one day per week following successful completion of training
- Friendly, supportive team environment with excellent management support
Working Hours
Monday to Friday or 9.00 to 17.00 with an hour for lunch
Italian speaking Customer Service Specialist (with Spanish or French) in London employer: The Language Business
Join a world-leading video games and entertainment company that values creativity, collaboration, and employee growth. With the flexibility of remote or hybrid working in London, you will be part of an international localisation team dedicated to delivering exceptional gaming experiences. Enjoy competitive salaries, excellent benefits, and opportunities for career development while working on globally recognised franchises in a vibrant and inclusive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Italian speaking Customer Service Specialist (with Spanish or French) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Language Business. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Language Business before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Italian speaking Customer Service Specialist (with Spanish or French) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Language Business:Your cover letter is your chance to shine! Tell us why you want to work at The Language Business specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Language Business!
How to prepare for a job interview at The Language Business
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
