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- Tasks: Support German-speaking clients with orders and resolve queries in a friendly team.
- Company: Join a leading exporter in the luxury goods sector with a supportive culture.
- Benefits: Competitive salary, office-based role, and a vibrant work environment.
- Why this job: Make a real impact in customer service while using your language skills.
- Qualifications: Fluent in German; previous customer service experience is a must.
- Other info: Great opportunity for career growth in a dynamic international team.
The predicted salary is between 24000 - 30000 £ per year.
Fluent German is essential. Fluency also in another language (ideally Spanish, Italian, French but all languages considered) is an advantage but not essential.
Location: South West London (zone 3) - This role is based in the office Monday to Friday.
Salary: £28,000 - £30,000.
Our client is a world leading exporter of some of the world’s most recognised brands in the luxury goods sector.
This is a fantastic opportunity to join a fairly small but very friendly and supportive international customer service team as their German speaking Export Customer Service Executive. You will be responsible for offering full B2B support to German speaking clients, agents and distributors and will include the following duties and responsibilities:
- Placing customer orders for products.
- Advising customers of queries on orders and finding solutions for them.
- Dealing with customer complaints.
- Liaising with courier and freight companies.
- Monitoring the efficiency of the export operations in the territories you are responsible for.
- Providing support to the Export Sales Teams.
Candidate Experience / Skills:
- Fluent German is essential.
- Previous customer service experience or administrative experience is essential.
- A clear and confident communicator.
- Effective at prioritising and able to work to deadlines and under pressure.
Working hours are Monday to Friday, alternating between 8.00 - 16.00 or 9.00 - 17.00.
Contact: Lisa Grimes.
German speaking Export Customer Service Executive in London employer: The Language Business
Contact Detail:
The Language Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Export Customer Service Executive in London
✨Tip Number 1
Get to know the company before your interview. Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluent communication, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace German speaking Export Customer Service Executive in London
Some tips for your application 🫡
Show Off Your Language Skills: Since fluent German is a must, make sure to highlight your language skills right at the top of your application. If you speak another language, like Spanish or French, don’t forget to mention that too – it could give you an edge!
Tailor Your Experience: When you’re writing about your previous customer service or administrative experience, be specific! Use examples that relate directly to the responsibilities listed in the job description. This shows us you understand what we’re looking for.
Be Clear and Confident: Your application should reflect your communication skills. Keep your language clear and confident, just like you would when dealing with customers. Avoid jargon and keep it professional yet friendly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Language Business
✨Brush Up on Your Language Skills
Since fluency in German is essential, make sure you’re comfortable speaking and writing in it. Practise common customer service scenarios in German to show your confidence during the interview.
✨Know the Company Inside Out
Research the company’s background, especially their position in the luxury goods sector. Understanding their values and products will help you tailor your answers and demonstrate your genuine interest.
✨Prepare for Customer Scenarios
Think of examples from your previous experience where you successfully handled customer complaints or queries. Be ready to discuss how you prioritised tasks and worked under pressure, as these are key skills for the role.
✨Showcase Your Communication Skills
As a clear and confident communicator, practice articulating your thoughts clearly. During the interview, focus on maintaining eye contact and using positive body language to convey your enthusiasm for the role.
