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For Companies At a Glance
- Tasks: Provide technical support to German and English speaking clients using innovative communication tools.
- Company: Join a fast-growing tech company leading in global communication and business technology services.
- Benefits: Enjoy a hybrid working model with mostly remote work and competitive salary.
- Why this job: Be part of a dynamic team, solve real problems, and enhance your tech skills.
- Qualifications: Fluent in German and English; previous technical support experience preferred.
- Other info: Shift-based role with occasional office visits; flexible working hours.
The predicted salary is between 24000 - 28800 £ per year.
We are hiring for a German Speaking Technical Customer Support Specialist to join a global technology specialist company.
Location
Farnborough, south west of London. Hybrid role, mostly a remote job with some occasional office based work, but mostly remote!
Languages
Fluent German & English Required
The Company
Our client is a fast-growing tech company at the forefront of innovation in global communication and business technology services.
The Role of the German Speaking Technical Customer Support Specialist
As the German Speaking Technical Customer Service Specialist, you will provide customer support and technical support to German and English speaking global business clients using their innovative communication platform and hardware.
As part of their global Customer Support Team, you will help customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite.
Typical job responsibilities will include:
- Respond to customer calls and emails to diagnose and resolve issues
- Manage and resolve support tickets efficiently
- Support hardware updates via testing and software communication deployment
- Coordinate and track hardware repairs and ensure correct tablet configuration
- Triage bugs and manage their progress through the bug tracking system
- Collaborate with internal teams on service desk-related matters
- Provide data entry and configuration support across departments
- Occasionally travel to the office or customer sites for equipment or training
Candidate Profile & Requirements
- Fluent in German and English (spoken & written)
- Previous Technical Support or technical Customer Service experience – all sectors condidered
- Technical software knowledge is an advantage but not essential
- Strong communication and problem-solving skills
- Willingness to work on rotating shifts and on-call support
Salary, Benefits & Working Hours
£30,000 – £32,000 . Hybrid working model. Sometimes based in the Farnborough office but mostly remote!
Working Hours This is a shift-based role covering a 24/7 global support model:
Mon-Fri: 05:00-13:30 / 08:00-16:30 / 13:00-21:30 / 21:00-05:30
1 weekend in every 6 (Fri 21:30 – Sun 21:00)
To be considered for this exciting opportunity, please send your CV!
Recruiter Contact:
Jonathan Grimes
#J-18808-Ljbffr
German Speaking Technical Customer Support Specialist employer: The Language Business
Contact Detail:
The Language Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Technical Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their innovative communication platform will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical support skills. Since previous experience in technical customer service is preferred, be prepared to discuss specific scenarios where you've successfully resolved technical issues.
✨Tip Number 3
Practice your language skills! As this role requires fluency in both German and English, consider engaging in conversations or mock interviews in both languages to boost your confidence.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach.
We think you need these skills to ace German Speaking Technical Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in both German and English, as well as any previous experience in technical support or customer service. Emphasise your communication skills and problem-solving abilities, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your passion for technology and customer service, and provide examples of how you've successfully resolved technical issues in the past. This is your chance to show your personality!
Showcase Relevant Skills: In your application, highlight any technical software knowledge you possess, even if it's not essential. If you have experience with bug tracking systems or hardware support, make sure to include that information to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer support role.
How to prepare for a job interview at The Language Business
✨Brush Up on Your Technical Knowledge
Even if technical software knowledge isn't essential, having a basic understanding of the tools and platforms used by the company can set you apart. Familiarise yourself with common technical issues and solutions that customers might face.
✨Showcase Your Language Skills
Since fluency in both German and English is required, be prepared to demonstrate your language skills during the interview. Practice answering questions in both languages to show your comfort level and proficiency.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer support scenarios. Think of examples from your past experience where you successfully resolved technical issues or provided excellent customer service.
✨Emphasise Your Communication Skills
Strong communication is key in this role. Be ready to discuss how you ensure clear communication with customers, especially when explaining complex technical issues. Highlight any experience you have in managing customer expectations.
