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- Tasks: Support German-speaking customers via calls, emails, and live chat.
- Company: Join a leading global tech brand with a strong reputation.
- Benefits: Enjoy hybrid work, 24 days holiday, private medical insurance, and gym membership.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Fluency in German and previous customer service experience preferred.
- Other info: Fixed-term contract until December 2026 with a competitive salary and bonus.
The predicted salary is between 22000 - 33000 £ per year.
German speaking Customer Service Specialist – maternity cover contract to start as soon as possible until December 2026
Our client is a leading and well established global tech brand who are looking for a German speaker to support customers with calls, emails and live chat for the EMEA territory.
LOCATION
Hybrid role. Working in the office Tuesdays, Wednesdays and Thursdays in the week, Mondays and Fridays from home. It will be 4 days a week in the office for training (for the first month). The office is based in the South West London area (40 minutes direct from Waterloo)
SALARY
£27,500 basic salary plus end of contract bonus of 15% of salary (£4,125).
LANGUAGES
Fluency in German is essential
COMPANY
Our global client is a world leading brand in the technology industry.
THE JOB
Your main responsibility will be to support all German speaking business customers with calls, emails, social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities:
- Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved
- Communicate with German speaking customers via e-mail and phone and deal with complaints where necessary
- Provide support to customers via Social Media platforms
- Manage requests from distributors, resellers and end users from the EMEA region
- Deal with special product requests from Technical Support
- Attend product training
CANDIDATE EXPERIENCE / SKILLS
- Fluency in German is essential
- Previous experience in customer service or administration is a preference
- Good skills and understanding of social media platforms is preferred
- Excellent communication skills
- Ability to co-ordinate and resolve a variety of customer queries
SALARY
- £27,500 + end of contract bonus (15% of salary, £4,125) + excellent benefits including:
- 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
- Pension after two months – 6% contribution from the company
- 75% REIMBURSEMENT OF TRAVEL (up to £120 per month)
- Private medical insurance – FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
- Permanent health insurance
- Gym membership (up to 50% paid for by the company)
- Life Assurance
- Free tea/coffee and subsidised vending
- Cultural and subsidised lunch AND MORE!!!
WORKING HOURS
38.5 hours per week (8am – 5pm, Monday – Thursday with 1 hour lunch and 8am – 3pm on a Friday with 30 minutes lunch)
Please apply now for this role, the role is to start as soon as possible and will last until December 2026
Recruiter contact: Lisa Grimes 020 8503 7766
#J-18808-Ljbffr
German speaking Customer Service Specialist - fixed term contract employer: The Language Business
Contact Detail:
The Language Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Specialist - fixed term contract
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can give you an edge when communicating with customers and handling their inquiries.
✨Tip Number 3
Get comfortable with social media platforms, as you'll be supporting customers through these channels. Familiarity with how to engage professionally on platforms like Facebook and Twitter can set you apart from other candidates.
✨Tip Number 4
Prepare for potential scenarios you might face in customer service. Think about how you would handle difficult situations or complaints, as this will show your problem-solving skills and readiness for the role.
We think you need these skills to ace German speaking Customer Service Specialist - fixed term contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in German and any relevant customer service experience. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries in German. Mention specific experiences that relate to the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your communication skills and familiarity with social media platforms, as these are crucial for the role. Provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which is essential in customer service roles.
How to prepare for a job interview at The Language Business
✨Brush Up on Your German
Since fluency in German is essential for this role, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with customers.
✨Familiarise Yourself with Customer Service Scenarios
Think about common customer service situations you might encounter, especially in a tech environment. Prepare examples from your past experience where you successfully resolved issues or handled complaints, as this will showcase your problem-solving skills.
✨Know the Company and Its Products
Research the global tech brand you’re applying to. Understand their products, services, and customer base. This knowledge will help you tailor your responses and show your genuine interest in the company during the interview.
✨Prepare for Social Media Questions
Given the role involves supporting customers via social media, be ready to discuss your experience with these platforms. Think of examples where you've used social media for customer service or engagement, and how you would handle queries in that context.
