Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support to global clients using innovative communication tools.
- Company: Join a fast-growing tech company leading in global communication and business technology.
- Benefits: Enjoy a hybrid working model with competitive salary and flexible shifts.
- Why this job: Be part of a dynamic team, solve real problems, and enhance your tech skills.
- Qualifications: Fluent in German and English; customer service experience preferred but not essential.
- Other info: Shift-based role with occasional travel for training or equipment support.
The predicted salary is between 30000 - 32000 £ per year.
German Speaking Customer Service Specialist
- Location: Farnborough / Hybrid
- Salary: £30,000 – £32,000
- Languages: Fluent German & English Required
- Start Date: ASAP
The Company
Join a fast-growing tech company at the forefront of innovation in global communication and business technology services.
The Role
As a German Speaking Customer Service Advisor, you’ll provide exceptional front-line technical support to global business clients using their innovative communication platform and hardware.
You’ll be part of the Customer Support Team, helping customers resolve technical issues, communicating clearly throughout the support process, and ensuring a smooth and consistent experience across the full product suite.
Job Responsibilities
- Respond to customer calls and emails to diagnose and resolve issues
- Manage and resolve support tickets efficiently
- Support hardware updates via testing and sofdtware communication deployment
- Coordinate and track hardware repairs and ensure correct tablet configuration
- Triage bugs and manage their progress through the bug tracking system
- Collaborate with internal teams on service desk-related matters
- Provide data entry and configuration support across departments
- Occasionally travel to the office or customer sites for equipment or training
Candidate Requirements
- Fluent in German and English (spoken & written)
- Previous Customer Service experience
- Technical software knowledge is an advantage but not essential
- Strong communication and problem-solving skills
- Willingness to work on rotating shifts and on-call support
Salary, Benefits & Working Hours
£30,000 – £32,000 .Hybrid working model.
Working HoursThis is a shift-based role covering a 24/7 global support model:
- Mon–Fri: 05:00–13:30 / 08:00–16:30 / 13:00–21:30 / 21:00–05:30
- 1 weekend in every 6 (Fri 21:30 – Sun 21:00)
To be considered for this exciting opportunity, please send your CV or reach out directly.
Recruiter Contact:
Jonathan Grimes
#J-18808-Ljbffr
German Speaking Customer Service Specialist employer: The Language Business
Contact Detail:
The Language Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Specialist
✨Tip Number 1
Brush up on your technical knowledge related to customer service platforms. Familiarise yourself with common issues that users face and how to resolve them, as this will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be dealing with clients from different backgrounds, being able to convey complex information clearly and effectively is crucial.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding their innovative communication platform will not only prepare you for potential questions but also demonstrate your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the customer service role, which can give you an edge in your application.
We think you need these skills to ace German Speaking Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in both German and English, as well as any previous customer service experience. Emphasise your communication skills and any technical knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve technical issues. Mention your willingness to work on rotating shifts and your adaptability in a fast-paced environment.
Highlight Relevant Skills: In your application, focus on your problem-solving abilities and any experience with technical support or software. If you have experience with bug tracking systems or hardware repairs, be sure to include that.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Language Business
✨Brush Up on Your Language Skills
Since the role requires fluent German and English, make sure to practice both languages before the interview. Be prepared to answer questions in both languages to demonstrate your proficiency.
✨Familiarise Yourself with Technical Support Scenarios
Review common technical issues that customers might face and think about how you would resolve them. This will help you showcase your problem-solving skills during the interview.
✨Highlight Your Customer Service Experience
Prepare examples from your previous roles where you provided excellent customer service. Focus on situations where you resolved issues effectively and maintained clear communication with clients.
✨Understand the Company and Its Products
Research the company’s communication platform and hardware. Being knowledgeable about their products will allow you to ask insightful questions and show your genuine interest in the role.
