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For Companies At a Glance
- Tasks: Support German-speaking customers via calls, emails, and live chat.
- Company: Join a leading global tech brand with a vibrant culture.
- Benefits: Competitive salary, bonuses, health insurance, gym membership, and generous holiday.
- Why this job: Make a difference in customer service while working with a top tech company.
- Qualifications: Fluency in German and customer service experience preferred.
- Other info: Hybrid role with excellent career growth and training opportunities.
The predicted salary is between 22000 - 33000 £ per year.
Overview
German speaking Customer Service Specialist – maternity cover contract to start as soon as possible until December 2026
Our client is a leading and well established global tech brand who are looking for a German speaker to support customers with calls, emails and live chat for the EMEA territory.
Location
Hybrid role. Working in the office Tuesdays, Wednesdays and Thursdays in the week, Mondays and Fridays from home. It will be 4 days a week in the office for training (for the first month). The office is based in the South West London area (40 minutes direct from Waterloo).
Salary
£27,500 basic salary plus end of contract bonus of 15% of salary (£4,125).
Languages
Fluency in German is essential
Company
Our global client is a world leading brand in the technology industry.
The Job
Your main responsibility will be to support all German speaking business customers with calls, emails, social media and live chat queries and also coordinate product returns from the EMEA territory and will include the following responsibilities:
- Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved
- Communicate with German speaking customers via e-mail and phone and deal with complaints where necessary
- Provide support to customers via Social Media platforms
- Manage requests from distributors, resellers and end users from the EMEA region
- Deal with special product requests from Technical Support
- Attend product training
Candidate Experience / Skills
- Fluency in German is essential
- Previous experience in customer service or administration is a preference
- Good skills and understanding of social media platforms is preferred
- Excellent communication skills
- Ability to co-ordinate and resolve a variety of customer queries
Salary & Benefits
£27,500 + end of contract bonus (15% of salary, £4,125) + excellent benefits including:
- 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
- Pension after two months – 6% contribution from the company
- 75% REIMBURSEMENT OF TRAVEL (up to £120 per month)
- Private medical insurance – FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER
- Permanent health insurance
- Gym membership (up to 50% paid for by the company)
- Life Assurance
- Free tea/coffee and subsidised vending
- Cultural and subsidised lunch AND MORE!!!
Working Hours
38.5 hours per week (8am – 5pm, Monday – Thursday with 1 hour lunch and 8am – 3pm on a Friday with 30 minutes lunch)
Please apply now for this role, the role is to start as soon as possible and will last until December 2026
Recruiter contact: Lisa Grimes 020 8503 7766
#J-18808-Ljbffr
German speaking Customer Service Specialist employer: The Language Business
Contact Detail:
The Language Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German speaking Customer Service Specialist
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock calls or role-plays with a friend. This will help you get comfortable with the types of customer queries you might face and boost your confidence.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German, be ready to demonstrate your language prowess during the interview. Maybe even prepare a few responses in German to impress them!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace German speaking Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a German speaking Customer Service Specialist. Highlight any relevant experience in customer service, especially if it involves handling queries in German. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your fluency in German will help you excel in this role. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since you'll be dealing with customers via calls, emails, and social media, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at The Language Business
✨Brush Up on Your German
Since fluency in German is essential for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even do a mock interview in German to boost your confidence.
✨Know the Company Inside Out
Research the global tech brand thoroughly. Understand their products, values, and recent news. This will not only help you answer questions but also show your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully handled complaints or queries, especially in a multilingual context.
✨Familiarise Yourself with Social Media Platforms
As the job involves supporting customers via social media, brush up on your knowledge of these platforms. Be ready to discuss how you would handle customer interactions on social media and any relevant experiences you have.
