At a Glance
- Tasks: Provide top-notch B2B customer support and manage orders for clients in Germany.
- Company: Join a dynamic team in Leighton Buzzard, just 30 minutes from London.
- Benefits: Earn £30,000 plus bonuses, with opportunities for growth and development.
- Other info: Enjoy a supportive team environment with regular meetings to keep you connected.
- Why this job: Make a real difference by delivering exceptional service and building strong customer relationships.
- Qualifications: Fluent in German and English, with customer service experience and great communication skills.
The predicted salary is between 30000 - 30000 £ per year.
- Overview
- German speaking Customer Service Executive
- Location: Leighton Buzzard, Bedfordshire (30 minutes by direct train from London Euston). Salary: £30,000 per annum, plus bonus opportunity. Start Date: July/August 2026.
The Role
As a German speaking Customer Service Executive, you will provide comprehensive B2B customer support to clients and sales representatives across Germany.
You\'ll play a key role in delivering exceptional customer service while ensuring the smooth processing of orders and export activities.
Key Responsibilities
- Process and manage customer orders accurately and efficiently.
- Respond to customer enquiries promptly, providing effective solutions and outstanding service.
- Prepare and issue customer quotations.
- Support the external sales team, ensuring they have everything they need to succeed.
- Build and maintain strong relationships with customers.
- Liaise with internal departments to ensure orders are fulfilled smoothly.
- Attend weekly and monthly team meetings.
About You
- Fluency in both German and English.
- Previous experience in customer service, administration, sales support or a similar office based role.
- Excellent communication and interpersonal skills.
- Strong organisational skills with exceptional attention to detail.
- The ability to prioritise a busy workload and work effectively under pressure.
- A proactive attitude with the ability to work independently as well as part of a team.
Please apply today or contact Lisa Grimes for a confidential discussion.
#J-18808-Ljbffr
German speaking Customer Service Executive employer: The Language Business
Join a world-leading video games and entertainment company that values creativity, collaboration, and employee growth. With the flexibility of remote or hybrid working in London, you will be part of an international localisation team dedicated to delivering exceptional gaming experiences. Enjoy competitive salaries, excellent benefits, and opportunities for career development while working on globally recognised franchises in a vibrant and inclusive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land German speaking Customer Service Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Language Business. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Language Business before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German speaking Customer Service Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Language Business:Your cover letter is your chance to shine! Tell us why you want to work at The Language Business specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Language Business!
How to prepare for a job interview at The Language Business
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
