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- Tasks: Install and support software and hardware systems to meet user needs.
- Company: Join a world-leading tech brand with a fantastic work environment.
- Benefits: Enjoy 24 days holiday, pension contributions, and paid travel perks.
- Other info: Great career growth opportunities in an award-winning international business.
- Why this job: Make a real impact in IT support while enjoying a 3.30 pm finish every Friday!
- Qualifications: Strong knowledge of computer systems and experience in desktop support preferred.
The predicted salary is between 20000 - 22000 £ per year.
LOCATION: Sunbury on Thames, South West London (Middlesex - 45 minutes direct from Waterloo)
COMPANY: Our client is a world leading technology and IT hardware brand offering a fantastic work environment and amazing benefits including 24 days holiday (+ Bank Holidays), pension (6% company contribution), paid travel (up to £100 a month) and lots more including a 3.30 pm finish every Friday!
JOB RESPONSIBILITIES: You will be primarily responsible for installing, operating and supporting approved software and hardware systems at the client's premises to ensure that user requirements are met. Your job responsibilities will include the following duties and tasks:
- Installs and tests computer software and hardware systems as requested
- Maintains hardware and software systems for all internal users
- Resolve all First level support requests from the IT Helpdesk system in a timely and efficient manner
- Analyse and report on support calls within the Helpdesk system to trend underlying problems
- Maintains inventory and asset records for computer and other related equipment
- Assists in the replacement of computers and/or other related equipment if necessary
- Follows-up with users to ensure that the system is meeting their needs and recommends business and systems solutions to department management
CANDIDATE EXPERIENCE / SKILLS: Strong knowledge of computer systems and encryption is required including Windows OS & server, Windows-based applications and Software Imaging. Knowledge of Microsoft Exchange and Office 365 is beneficial. Working knowledge of TCP/IP networking protocol and related utilities is preferred (e.g. ping, nslookup). Working knowledge of common mail and web protocols is preferred such as IMAP, POP3, HTTP, SSL. Experience in desktop and laptop support is preferred.
SALARY: £20,000 - £22,000 + discretionary company bonus (could be 10-15% of salary or more) + fantastic benefits including:
- 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
- Pension after two months - 6% contribution from the company
- 75% reimbursement of travel (up to £100 a month)
- Permanent health insurance
- Gym membership (up to 50% paid for by the company)
- Life Assurance
- Free tea/coffee and subsidised vending
- Cultural and subsidised lunch AND MORE!!!
To be considered for this excellent opportunity to join an award winning, international business, please click the Apply Now button and send your CV to us.
IT support - global hardware brand in Sunbury employer: The Language Business Ltd
Contact Detail:
The Language Business Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT support - global hardware brand in Sunbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle user complaints. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or relevant experience, bring it along to interviews. Demonstrating your hands-on knowledge can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT support - global hardware brand in Sunbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of computer systems, Windows OS, and any relevant support experience to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this IT support role. Mention your passion for technology and how you can contribute to our fantastic work environment.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved IT issues in the past. We love candidates who can demonstrate their ability to troubleshoot and provide effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Language Business Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer systems, especially Windows OS and server. Be ready to discuss your experience with software imaging and how you've tackled first-level support requests in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues efficiently. Think about specific instances where you analysed support calls and identified underlying problems, as this will demonstrate your analytical skills.
✨Familiarise Yourself with Networking Basics
Since knowledge of TCP/IP networking is preferred, make sure you understand the basics. Be ready to explain common utilities like ping and nslookup, and how they can help troubleshoot network issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for support, or how they measure success in the role. This shows your genuine interest in the position and the company.