At a Glance
- Tasks: Join a dynamic team to ensure customer satisfaction and support sales operations.
- Company: Leading global export company in the luxury goods sector.
- Benefits: Up to £26,000 salary, 25 days holiday, and generous staff discounts.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make an impact in customer service while working with prestigious products.
- Qualifications: Fluency in German and English, plus customer service experience.
The predicted salary is between 26000 - 26000 € per year.
A brilliant opportunity to join a world leading export company.
SALARY: Up to £26,000 per annum + 25 days holiday + other great benefits
LOCATION: Uxbridge, North West London
LANGUAGES: Fluency in both German and English
COMPANY BACKGROUND: Our client is a leading global export company offering a wide range of prestigious products in the luxury goods sector.
JOB RESPONSIBILITIES:
- To work as part of their international export customer service team.
- Ensure customer satisfaction by receiving and processing all incoming queries promptly and efficiently.
- Provide sales support to the Field Sales Managers.
- Taking incoming calls from customers via telephone and handling email enquiries.
- Ensuring orders and sample requests are processed immediately.
- Advising customers of any delays or problems and continue to keep them informed.
- Advising the Accounts Department and Sales Managers of any discrepancies on credit limits.
- Informing the Team Leader of any issues affecting Customer Service.
- Reporting all quality failures by warehouse or external carriers promptly via the correct procedures.
- Producing export documentation where necessary.
- Dispatching all sampling materials following new launches as instructed by the Sales Managers.
- Provide sales information to the Sales Managers as requested.
PROFESSIONAL EXPERIENCE:
- Fluency in both German and English is essential.
- Previous experience in a customer service role or similar administration role is essential.
- Ability to multi-task.
- Experience of working in a logistics/export environment is an advantage but not essential.
SALARY: Starting salary of up to £26,000 plus great benefits including 25 days holiday and generous staff discounts!
WORKING HOURS: Monday to Friday 9.00 - 17.00 though there is the possibility of flexibility on hours (for example 8.30 - 16.30).
To apply for this fantastic opportunity, please send your CV to us in full confidence immediately.
German speaking Customer Service Administrator employer: The Language Business Ltd
Join a prestigious global export company in Uxbridge, where your role as a German speaking Customer Service Administrator will be pivotal in ensuring customer satisfaction and supporting sales efforts. With a competitive salary of up to £26,000, 25 days of holiday, and a vibrant work culture that values employee growth and flexibility, this is an excellent opportunity for those seeking a rewarding career in the luxury goods sector.
StudySmarter Expert Advice🤫
We think this is how you could land German speaking Customer Service Administrator
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German and English skills! Since this role requires fluency in both languages, consider doing mock interviews with a friend or using language apps to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about the opportunity. Don’t miss out!
We think you need these skills to ace German speaking Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your fluency in both German and English, as well as any relevant customer service experience. We want to see how your skills match the job description, so don’t hold back!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our international export customer service team. Keep it friendly and professional.
Showcase Your Multi-tasking Skills:Since the role involves handling multiple tasks, give examples in your application of how you’ve successfully managed various responsibilities in previous jobs. We love seeing how you juggle tasks like a pro!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at The Language Business Ltd
✨Brush Up on Your Language Skills
Since fluency in both German and English is essential for this role, make sure to practice speaking and writing in both languages. Consider preparing answers to common interview questions in both languages to demonstrate your proficiency.
✨Know the Company Inside Out
Research the global export company thoroughly. Understand their products, values, and market position. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully handled customer queries or resolved issues. This will showcase your problem-solving skills and ability to maintain customer satisfaction.
✨Showcase Your Multi-Tasking Abilities
The job requires the ability to multi-task, so be ready to discuss how you've managed multiple responsibilities in previous roles. Use specific examples to illustrate your organisational skills and how you prioritise tasks effectively.
