At a Glance
- Tasks: Support French-speaking customers in the golf sector with queries and orders.
- Company: Globally recognised leader in premium golf equipment and accessories.
- Benefits: Excellent salary, private medical cover, pension, and generous staff discounts.
- Other info: Hybrid role with great opportunities for career growth.
- Why this job: Combine your passion for golf with customer service in a dynamic team.
- Qualifications: Fluent French and English, strong customer focus, and knowledge of golf.
The predicted salary is between 24750 - 30250 £ per year.
Do you speak fluent French and have a good knowledge of golf? We are hiring for a French speaking Customer Service Executive to join a highly successful global brand in the golf sector. You will be working on the French speaking business markets of Europe, supporting the Sales Manager and B2B customers with customer related queries and orders.
SALARY AND BENEFITS
Excellent salary available (further details available upon request) + superb benefits (up to 15% bonus, private medical cover, pension, generous staff discounts plus many more!)
LOCATION
Hybrid role, 3 days a week in the office which are based close to Reading.
LANGUAGES
Fluent French and English is essential.
COMPANY
Our client is a globally recognised leader in the golf industry, renowned for designing and manufacturing premium golf equipment, clothing and accessories.
THE ROLE
As part of their global sales and customer support team, your role as a French speaking Customer Service Executive will be to manage inbound and outbound sales activity, ensuring queries are handled efficiently. Working as part of a collaborative and high-performing team, you'll build strong relationships internally and externally with clients and partners to support both service and sales success. Your role will typically include the following duties and responsibilities:
- Provide day-to-day sales and service support to Area Sales Managers and customers in France
- Handle inbound calls and emails, identifying and resolving customer queries efficiently
- Support outbound sales and service activity alongside the field sales team
- Identify opportunities to upsell during customer interactions
- Accurately record and manage customer interactions within CRM systems
- Build and maintain strong customer relationships, ensuring a high level of satisfaction
- Develop knowledge of order processing, shipping and wider business operations
CANDIDATE EXPERIENCE / SKILLS
- Fluent French and English is essential
- A strong customer focus with a passion for delivering excellent service
- Previous experience in a customer service and/or sales role
- Strong communication skills with confidence on the phone and via email
- Ability to build relationships and work effectively with internal stakeholders
- A knowledge of golf is essential
SALARY AND BENEFITS
Excellent salary available + superb benefits (private medical cover, pension, generous staff discounts, EV Salary Sacrifice + many more!)
French speaking Customer Service - Golf sector in Basingstoke employer: The Language Business - Language Recruitment Specialists
Join a dynamic and innovative tech company in Farnborough, where you can thrive in a hybrid working environment that prioritises flexibility and work-life balance. As a German Speaking Technical Customer Support Specialist, you'll benefit from a supportive work culture that encourages professional growth and development, while being part of a global team dedicated to delivering exceptional customer experiences. With competitive salary packages and the opportunity to work remotely, this role offers a meaningful career path in the fast-evolving world of technology.
Contact Details:
The Language Business - Language Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land French speaking Customer Service - Golf sector in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Language Business - Language Recruitment Specialists. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Language Business - Language Recruitment Specialists before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French speaking Customer Service - Golf sector in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Language Business - Language Recruitment Specialists:Your cover letter is your chance to shine! Tell us why you want to work at The Language Business - Language Recruitment Specialists specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Language Business - Language Recruitment Specialists!
How to prepare for a job interview at The Language Business - Language Recruitment Specialists
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
