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- Tasks: Be the welcoming face of our luxury spa, guiding guests through their relaxing journey.
- Company: Join The Langley Hotel & Spa, part of Marriott's prestigious Luxury Collection.
- Benefits: Enjoy flexible hours, discounts, and perks like free meals and on-site parking.
- Why this job: Make meaningful connections while working in a serene, luxurious environment.
- Qualifications: Experience in luxury hospitality and excellent communication skills are essential.
- Other info: Own transportation is required due to our location; must be eligible to work in the UK.
Step into a place where heritage, luxury, and wellness converge. At The Langley Hotel & Spa, part of Marriott's prestigious Luxury Collection, we're seeking a polished, poised, and guest-focused Spa Host to be the face and soul of our spa experience.
Your Role as Spa Host
As a Spa Host, you are more than a receptionist or an attendant; you are a curator of calm, a connector of people, and the essential link between guests and their spa journey. From the moment a guest steps through our doors to the moment they leave, your presence ensures that every experience is thoughtful, intuitive, and exceptional.
This is a casual position offering part-time hours, up to 24 hours per week.
Spa Host primary duties and responsibilities will include:
- Greeting all spa guests and members with warmth, confidence, and elegance
- Guide guests through the spa experience, anticipating needs and personalising each visit
- Assist Spa Receptionists with check-ins, appointment bookings, and post-treatment check outs
- Offer product knowledge and wellness recommendations aligned with guest preferences
- Provide heartfelt service that reflects both the history of our estate and the innovation of modern luxury
- Prepare relaxation, thermal and pool areas with attention to detail and guest comfort
- Support cleanliness and upkeep of shared spa spaces in line with luxury standards
- Manage towel and linen requirements in coordination with the wider spa team
- Handle calls, emails, and guest requests professionally and efficiently
- Remain informed about spa services, promotions, and special events
What We're Looking For:
- Experience in a luxury spa, hotel, or wellness environment in a front-facing role
- Naturally warm, composed, and polished interpersonal skills
- An intuitive sense for guest needs and emotional intelligence in every interaction
- Proactive, organised, and adaptable in a dynamic hospitality setting
- Fluent in English (written and verbal), with excellent communication skills
- Flexibility to work varied shifts including weekends and holidays
What We Offer:
- Discretionary service charge
- 28 days holiday including bank holidays
- Discounted room rates at Marriott properties worldwide
- 20% discount at Marriott F&B outlets worldwide
- Employee Referral Scheme
- Pension scheme
- Learning and development programmes
- Free Meals on Duty
- On-site parking
- Complimentary dry cleaning
- Uniform
Due to our location, own transportation is essential. Applicants must be eligible to live and work in the UK in accordance with the Asylum & Immigration Act 1996. Evidence will be required during the recruitment process. No agencies, please.
If you believe luxury lies in the details, and that every smile, greeting, and conversation can uplift a guest's day, we invite you to join us. At The Langley, you won't just host; you'll make every moment meaningful. Apply today to join The Langley's story.
Contact Detail:
The Langley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Host/hostess
✨Tip Number 1
Familiarise yourself with the luxury spa environment. Visit local spas, read reviews, and understand what makes a guest experience exceptional. This knowledge will help you speak confidently about your passion for wellness and hospitality during interviews.
✨Tip Number 2
Network with professionals in the hospitality and wellness industry. Attend events or join online forums where you can connect with current Spa Hosts or similar roles. Building these relationships can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your understanding of guest needs by practising your communication skills. Role-play scenarios where you anticipate guest requests and respond with warmth and professionalism. This will prepare you for real-life interactions in the role.
✨Tip Number 4
Research The Langley Hotel & Spa specifically. Understand their values, services, and unique offerings. Tailoring your approach to align with their brand will show your genuine interest and commitment to becoming part of their team.
We think you need these skills to ace Spa Host/hostess
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Spa Host. Familiarise yourself with the key duties such as greeting guests, guiding them through their spa experience, and providing personalised service.
Tailor Your CV: Highlight your relevant experience in luxury spa or hospitality environments. Emphasise your interpersonal skills, attention to detail, and any previous roles that required a guest-focused approach.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for wellness and luxury service. Share specific examples of how you've created memorable experiences for guests in past roles, showcasing your emotional intelligence and proactive nature.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your documents present a polished and professional image.
How to prepare for a job interview at The Langley
✨Showcase Your Warmth
As a Spa Host, your ability to greet guests with warmth and confidence is crucial. Practice your greeting and ensure it feels genuine and inviting. Remember, first impressions matter!
✨Demonstrate Your Knowledge
Familiarise yourself with the spa's services, products, and any current promotions. Being able to discuss these confidently will show that you are proactive and well-prepared for the role.
✨Emphasise Your Interpersonal Skills
Highlight your experience in providing exceptional customer service. Share specific examples of how you've anticipated guest needs or resolved issues in previous roles to demonstrate your emotional intelligence.
✨Prepare for Scenario Questions
Expect questions about how you would handle various guest situations. Think through potential scenarios and how you would respond, showcasing your adaptability and problem-solving skills.