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- Tasks: Deliver top-notch hospitality by performing turndown procedures and maintaining room standards.
- Company: Join the prestigious Langham, London, known for its exceptional service.
- Benefits: Enjoy meals on duty, free accommodation at other hotels, and a pension plan.
- Other info: Opportunities for learning and development in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills in a luxury setting.
- Qualifications: Strong attention to detail and excellent customer service skills required.
The predicted salary is between 12 - 15 £ per hour.
We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Turndown Room Attendant.
Key duties connected with this role are as follows:
- Perform the turndown procedure in each room allocated per shift
- Follow the current cleaning procedures ensuring optimum productivity
- Understand the use of the referenced cleaning products
- Collect any dirty linen and prepare for the Laundry
- Collect and hand in any lost property to Floor Housekeeper
- Remove rubbish from rooms and place in the service area
- Remove room service dishes and amenity presentations and place in the service area
- Provide all the essential products and ensure that they are replenished regularly
- Check the operation of equipment and the condition of the soft furnishings, and notify supervisor of any defects or anomalies
- Clean the public areas of the hotel and the offices as required
Key requirements for this role are as follows:
- Excellent customer service skills
- Great attention to detail
- Strong organisational skills and ability to work under pressure
- Ability to work independently
- Immaculate personal presentation
The Langham, London offers a wide range of benefits which include: uniform, meals on duty, holidays, free accommodation at other Langham Hotels, pension plan, colleague recognition system, learning and development opportunities and many more.
Turndown Attendant (20 hours per week /4 hours per shift) employer: The Langham London
Contact Detail:
The Langham London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Turndown Attendant (20 hours per week /4 hours per shift)
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on The Langham, London. Familiarise yourself with their values and what makes them stand out in hospitality. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a guest. We want to hear those stories when you meet us!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you present yourself immaculately for your interview. It shows that you understand the importance of personal presentation in this industry.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only streamlines the process but also gives you a chance to showcase your enthusiasm for joining The Langham family. Don’t miss out!
We think you need these skills to ace Turndown Attendant (20 hours per week /4 hours per shift)
Some tips for your application 🫡
Show Your Hospitality Flair: When writing your application, let your personality shine through! We want to see your passion for hospitality and how you can deliver top-notch service. Share any relevant experiences that highlight your customer service skills.
Attention to Detail is Key: Make sure to proofread your application carefully. We value great attention to detail, so check for any typos or errors. A polished application reflects your commitment to quality, just like the work we do at The Langham.
Highlight Your Organisational Skills: In your written application, emphasise your organisational abilities. Mention any past roles where you had to manage multiple tasks or work under pressure. This will show us that you can handle the demands of the Turndown Attendant role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy and straightforward!
How to prepare for a job interview at The Langham London
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Turndown Attendant. Familiarise yourself with the turndown procedure and cleaning protocols mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you've gone above and beyond for guests. Think about specific situations where your attention to detail made a difference, as this will highlight your suitability for the role.
✨Dress to Impress
Immaculate personal presentation is crucial in hospitality. Dress smartly for your interview to reflect the high standards expected at The Langham, London. This not only shows respect for the interviewers but also gives them a glimpse of how you would present yourself in the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the work environment, or the training process. This demonstrates your enthusiasm for the position and helps you gauge if the company culture aligns with your values.