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For Companies At a Glance
- Tasks: Handle incoming reservation enquiries and provide excellent customer service.
- Company: Join The Langham, London, Europe's first Grand Hotel with a rich history.
- Benefits: Enjoy a supportive work environment and opportunities for growth.
- Why this job: Be part of a prestigious hotel team and enhance your hospitality skills.
- Qualifications: No specific experience required; just a passion for customer service.
- Other info: This is a maternity cover position for 6 months.
The predicted salary is between 24000 - 36000 £ per year.
The Langham, London; Europe's first Grand Hotel is currently recruiting for a Reservations Agent to join our talented Reservations team. We're an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
In the role of Reservations Agent, your key focus will be to:
- Answer all incoming Reservation enquiries, to the agreed departmental standard.
Reservations Agent (Maternity Cover - 6 months) employer: The Langham, London
Contact Detail:
The Langham, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent (Maternity Cover - 6 months)
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing the ins and outs of The Langham, London will help you answer reservation enquiries confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Reservations Agent, you'll need to convey information clearly and professionally, so consider role-playing scenarios with friends or family to refine your approach.
✨Tip Number 3
Research common reservation systems used in the hospitality industry. Familiarity with these tools can give you an edge during interviews and show that you're proactive about learning the necessary skills.
✨Tip Number 4
Network with current or former employees of The Langham, London. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Reservations Agent (Maternity Cover - 6 months)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a Reservations Agent. Highlight your relevant experience in customer service and reservations to align with what The Langham, London is looking for.
Tailor Your CV: Customise your CV to reflect your skills and experiences that are most relevant to the role. Emphasise any previous roles in hospitality or customer service, and include specific achievements that demonstrate your ability to handle reservations effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention why you want to work at The Langham, London, and how your skills make you a perfect fit for their team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail, which is crucial for a Reservations Agent.
How to prepare for a job interview at The Langham, London
✨Know the Company
Before your interview, take some time to research The Langham, London. Understand its history, values, and what makes it unique as Europe's first Grand Hotel. This knowledge will help you answer questions more confidently and show your genuine interest in the role.
✨Demonstrate Communication Skills
As a Reservations Agent, you'll need excellent communication skills. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've effectively handled customer inquiries in the past.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss scenarios where you've had to resolve issues or handle difficult situations. The interviewer will likely be interested in how you approach problem-solving, especially in a customer service context.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or the challenges the Reservations team currently faces. It shows that you're engaged and thinking critically about the role.
