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- Tasks: Handle reservations via phone, email, and fax while ensuring accuracy in the OPERA system.
- Company: Join The Langham, London, a historic luxury hotel known for exceptional service since 1865.
- Benefits: Enjoy meals on duty, free stays at other hotels, a pension plan, and development opportunities.
- Why this job: Be part of a passionate team creating memorable experiences in a prestigious environment.
- Qualifications: Must have excellent customer service skills, attention to detail, and proficiency in Microsoft Office.
- Other info: Ideal for those who thrive in a dynamic hospitality setting and love teamwork.
The predicted salary is between 24000 - 36000 £ per year.
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We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Reservations Agent.
The key activities connected with the role of the Reservations Agent are as follows:
- answer all incoming Reservation enquiries, by telephone, fax or e-mail, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
- to be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
- input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.
- maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
- to ensure all system traces are actioned on a daily basis
- to ensure all \’no-shows\’ from the previous night are followed up and charged accordingly
- to perform general office duties such as photocopying, scanning, filing daily.
Key requirements for the Reservations Agent role are as follows:
- Excellent customer service skills and ability to build the rapport with guests
- Ability to produce work with a high degree of accuracy and attention to detail
- Strong organisational and administrative skills
- Strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
- Great team player
The Langham, London offers a wide range of benefits which include: meals on duty, holidays, free accommodation at other Langham Hotels, pension plan, colleague recognition system, learning and development opportunities and many more.
The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities and Europe’s first Chuan Spa.The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.
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Reservations Agent employer: The Langham, London
Contact Detail:
The Langham, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the OPERA reservations system before your interview. Understanding its functionalities will not only boost your confidence but also show us that you're proactive and serious about the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Reservations Agent. Being able to demonstrate your ability to handle inquiries and convert them into bookings will set you apart from other candidates.
✨Tip Number 3
Highlight your organisational skills during the interview. We value team players who can maintain accurate filing systems and manage daily tasks efficiently, so be ready to share examples of how you've excelled in these areas in previous roles.
✨Tip Number 4
Research The Langham, London and its offerings. Knowing about our history, services, and what makes us unique will help you connect with us and demonstrate your genuine interest in being part of our team.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Reservations Agent position. Tailor your application to highlight relevant experience and skills that match these criteria.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, organisational skills, and any familiarity with the OPERA reservations system. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your commitment to providing excellent customer service. Mention specific examples of how you've successfully handled reservations or customer inquiries in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reservations Agent role.
How to prepare for a job interview at The Langham, London
✨Know Your OPERA System
Familiarise yourself with the OPERA reservations system before the interview. Being able to discuss its functionalities and how you’ve used it in past roles will show your preparedness and technical competence.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous positions. Highlight specific situations where you built rapport with guests, as this is crucial for a Reservations Agent.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy in your work. You might want to share experiences where your attention to detail made a significant difference, especially in handling reservations or administrative tasks.
✨Emphasise Teamwork
Since being a great team player is essential for this role, think of examples that illustrate your ability to work collaboratively. Discuss how you’ve contributed to a positive team environment in past jobs.
