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- Tasks: Handle reservations via phone, email, and fax while ensuring accuracy and efficiency.
- Company: Join The Langham, London, a historic luxury hotel with a rich heritage since 1865.
- Benefits: Enjoy meals on duty, free stays at other hotels, and great learning opportunities.
- Why this job: Be part of a prestigious team creating memorable experiences for guests in a vibrant environment.
- Qualifications: Must have excellent customer service skills, attention to detail, and proficiency in Microsoft Office.
- Other info: Experience the charm of London's Original Grand Hotel and grow your career in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Reservations Agent.
The key activities connected with the role of the Reservations Agent are as follows:
- Answer all incoming reservation enquiries via telephone, fax, or email in a timely manner, meeting departmental standards, and convert them into bookings where possible.
- Be fully knowledgeable in the operation, functionality, and standards required in using the OPERA reservations system.
- Input reservations into the OPERA system, ensuring all details are accurate and complete according to departmental standards.
- Maintain accurate filing systems for all correspondence within the department, ensuring daily completion of filing.
- Ensure all system traces are actioned daily.
- Follow up on 'no-shows' from the previous night and charge accordingly.
- Perform general office duties such as photocopying, scanning, and filing daily.
Key requirements for the Reservations Agent role include:
- Excellent customer service skills and the ability to build rapport with guests.
- High accuracy and attention to detail in work production.
- Strong organisational and administrative skills.
- Proficiency in all Microsoft Office packages and working knowledge of Opera PMS.
- Great team player.
The Langham, London offers a wide range of benefits including meals on duty, holidays, free accommodation at other Langham Hotels, a pension plan, colleague recognition system, learning and development opportunities, and more.
The Langham London is London's Original Grand Hotel and the flagship of the international Langham Hospitality Group. It features 380 luxury bedrooms and suites, acclaimed restaurants Roux at The Landau and Palm Court, the Artesian Bar, extensive Meeting & Events facilities, and Europe's first Chuan Spa. Since 1865, the hotel team has been creating enchanting encounters for our guests.
Reservations Agent employer: The Langham, London
Contact Detail:
The Langham, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the OPERA reservations system before applying. Understanding its functionalities will not only boost your confidence during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Reservations Agent. Being able to showcase your ability to handle various guest situations will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of The Langham, London. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare specific examples of how you've demonstrated attention to detail and organisational skills in previous roles. This will help you illustrate your fit for the position and show that you understand the importance of these qualities in a Reservations Agent.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of a Reservations Agent. Tailor your application to highlight your relevant experience in customer service and reservations.
Highlight Relevant Skills: Make sure to emphasise your excellent customer service skills, attention to detail, and proficiency in Microsoft Office and OPERA PMS. Use specific examples from your past experiences to demonstrate these skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention why you want to work at The Langham, London, and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reservations Agent role.
How to prepare for a job interview at The Langham, London
✨Know Your Stuff
Familiarise yourself with the OPERA reservations system and its functionalities. Being able to discuss how you would use it effectively during the interview will show your preparedness and understanding of the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you built rapport with guests and resolved any issues, as this is crucial for a Reservations Agent.
✨Attention to Detail is Key
Demonstrate your attention to detail by discussing how you ensure accuracy in your work. You might want to mention specific methods you use to double-check information before inputting it into systems.
✨Be a Team Player
Emphasise your ability to work well within a team. Share experiences where you collaborated with colleagues to achieve a common goal, as teamwork is essential in a hospitality environment.
