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- Tasks: Handle reservations and provide top-notch customer service to guests.
- Company: The Langham, London - a prestigious hotel with a rich history.
- Benefits: Meals on duty, free accommodation at other hotels, and learning opportunities.
- Why this job: Join a legendary team and create unforgettable experiences for guests.
- Qualifications: Strong customer service skills and attention to detail required.
- Other info: Dynamic work environment with opportunities for growth in hospitality.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Reservations Agent.
The key activities connected with the role of the Reservations Agent are as follows:
- Answer all incoming Reservation enquiries, by telephone, fax or e-mail, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
- Be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
- Input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.
- Maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
- Ensure all system traces are actioned on a daily basis.
- Ensure all 'no-shows' from the previous night are followed up and charged accordingly.
- Perform general office duties such as photocopying, scanning, filing daily.
Key requirements for the Reservations Agent role are as follows:
- Excellent customer service skills and ability to build rapport with guests.
- Ability to produce work with a high degree of accuracy and attention to detail.
- Strong organisational and administrative skills.
- Strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
- Great team player.
The Langham, London offers a wide range of benefits which include: meals on duty, holidays, free accommodation at other Langham Hotels, pension plan, colleague recognition system, learning and development opportunities and many more.
The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities and Europe’s first Chuan Spa. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.
Reservations Agent employer: The Langham, London
Contact Detail:
The Langham, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the OPERA reservations system inside out. Familiarise yourself with its features and functionalities so you can impress during interviews. We all know that confidence in using the tools of the trade can set you apart from the competition!
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Reservations Agent. This will help you articulate your approach to handling inquiries and converting them into bookings, which is key for landing the job.
✨Tip Number 3
Network like a pro! Connect with current or former employees of The Langham, London on LinkedIn. They can provide insider tips and maybe even refer you directly, which can give your application a serious boost.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the team at The Langham, London.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences where you’ve gone above and beyond for guests, as this will resonate with us at StudySmarter and show that you’re the right fit for the Reservations Agent role.
Be Detail-Oriented: Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check your details and ensure everything is clear and concise. We appreciate attention to detail, so show us you’ve got it!
Highlight Your Tech Skills: Mention any experience you have with OPERA or similar reservation systems. If you’re a whiz with Microsoft Office, let us know! We want to see that you’re comfortable with the tools we use to deliver top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at The Langham, London
✨Know Your Stuff
Make sure you’re familiar with the OPERA reservations system. Brush up on its functionalities and how it operates, as this will show your potential employer that you’re ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you built rapport with guests or resolved issues effectively, as these stories will highlight your skills.
✨Attention to Detail Matters
Since accuracy is crucial for a Reservations Agent, be ready to discuss how you ensure precision in your work. You might want to mention any systems or methods you use to keep your work organised and error-free.
✨Team Player Vibes
The role requires strong teamwork, so think of instances where you collaborated successfully with colleagues. Be prepared to share how you contribute to a positive team environment and support your peers.
