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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure exceptional service during meals and events.
- Company: Join The Langham, London's first Grand Hotel, renowned for luxury and excellence.
- Benefits: Enjoy paid overtime, discounts, and up to 33 days holiday!
- Why this job: Be part of a supportive culture that values innovation and personal growth.
- Qualifications: Experience in a luxury hotel and a passion for food and service are essential.
- Other info: We celebrate diversity and are committed to sustainability.
The predicted salary is between 28800 - 43200 £ per year.
The Langham, London; Europe's first Grand Hotel is currently recruiting for Palm Court Restaurant Assistant Manager to join our talented Palm Court team. We're an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
- Ensure the smooth running of breakfast, lunch and afternoon tea to private events taking place in Palm Court.
- Demonstrate a real understanding of achieving and maintaining quality through effective service management.
- Lead a team that is genuine in delivering service excellence.
- Be operational and visible to the team.
- Assist with the achievement of departmental KPI results.
- Support the Departmental Trainer in conducting all on-the-job training for all colleagues to ensure all Company standards are adhered to.
ABOUT YOU
- Similar experience in a luxury 5* hotel.
- Passion for and excellent knowledge of food, beverage and service.
- The ability to work under pressure.
- The ability to lead by example and motivate a strong team.
- The ability to adapt swiftly and seamlessly to situations that arise.
- Confidence, professionalism and engaging personality.
- Good communication skills and very good level of English.
YOUR BENEFITS
- Paid Overtime.
- Discretionary Service Charge.
- 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service.
- Access to Wagestream – a salary advance benefit.
- Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels.
- Discounted accommodation at The Langham, London for you and your family.
- Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments.
- Up to £750 Recommend a Friend referral bonus.
- Seasonal Travelcard loan.
- A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs.
- Company pension plan.
- Life insurance.
- Discounts in various high street and online shops.
Mental Wellbeing
- Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values.
- Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career.
- 2 staff parties per year and several colleague social and community events.
- Access to the Employee Assistance Programme by Hospitality Action (24/7).
- Access to Qualified Mental Health First Aiders on site.
- Most Valued Colleague of the Month and Year Awards.
- Long Service Awards.
Physical Wellbeing
- Free meals on duty in our Staff Restaurant.
- Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided.
- Enhanced Sick Pay.
- Eye test vouchers.
- Cycle2Work scheme.
- Subsidised regular Back Massage, Reflexology & Chiropody Sessions.
OUR CULTURE
Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.
DIVERSITY & INCLUSION
The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.
DISABILITY INCLUSION
We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.
SUSTAINABILITY PLEDGE
We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification.
The Langham London, London's Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites and Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe's first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on building great memories for our guests and we've been doing so since 1865.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Would you like to be a Palm Court Restaurant Assistant Manager in such an iconic hotel? Then go ahead, apply!
Palm Court Restaurant Assistant Manager employer: The Langham, London
Contact Detail:
The Langham, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Palm Court Restaurant Assistant Manager
✨Tip Number 1
Familiarise yourself with the Langham's values and culture. Understanding their commitment to service excellence and diversity will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. This will demonstrate your ability to lead by example, which is crucial for this role.
✨Tip Number 3
Research the Palm Court restaurant specifically. Knowing their menu, service style, and any recent events or changes can give you an edge in conversations and show your genuine interest in the position.
✨Tip Number 4
Network with current or former employees of the Langham, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Palm Court Restaurant Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality, particularly in restaurant management. Emphasise your ability to lead a team and deliver excellent service, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and beverage service. Mention specific experiences where you demonstrated leadership and adaptability under pressure, aligning with the job requirements.
Highlight Relevant Skills: In your application, clearly outline your communication skills and any training experience you have. The role requires supporting on-the-job training, so mentioning any previous training or mentoring roles will strengthen your application.
Showcase Your Personality: The Langham values an engaging personality. Use your application to convey your confidence and professionalism. Share anecdotes that reflect your ability to connect with guests and colleagues alike.
How to prepare for a job interview at The Langham, London
✨Showcase Your Passion for Hospitality
Make sure to express your genuine passion for the hospitality industry during the interview. Share specific experiences that highlight your love for food, beverage, and service excellence, as this role requires a strong commitment to delivering high-quality experiences.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to lead by example. Prepare examples of how you've successfully motivated and managed a team in previous roles. Highlight your ability to remain operational and visible, ensuring that your team feels supported and inspired.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle pressure and adapt to changing situations. Think of scenarios where you had to think on your feet or resolve conflicts effectively, and be ready to discuss these experiences in detail.
✨Communicate Clearly and Confidently
Good communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would ensure effective communication within your team and with guests, showcasing your engaging personality.
