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- Tasks: Deliver top-notch customer service and assist guests with check-in and queries.
- Company: The Langham, London - a prestigious hotel with a rich history.
- Benefits: Uniform, meals on duty, holidays, free stays at other hotels, and pension plan.
- Other info: Dynamic work environment with opportunities for learning and development.
- Why this job: Join a legendary team and create memorable experiences for guests.
- Qualifications: Experience in hospitality, excellent customer service skills, and attention to detail.
The predicted salary is between 22000 - 26000 £ per year.
We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Night Receptionist. As a Night Receptionist you would be giving your full support to the Langham, London front office team by providing excellent customer service, always going the extra mile for your guest, and technically producing high-quality work connected with the following responsibilities:
- Ensuring that all guests have received an efficient and friendly check-in, rooming and check-out procedures.
- Responding to all guest queries and being proactive in your approach.
- Dealing with complaints within bounds of responsibility and according to hotel procedure, referring to the Night Manager where necessary.
- Ensuring that the requirements of the hotel’s credit policy are adhered to without exception unless instructed otherwise by the Night Manager.
- Maintaining an excellent standard of computer input in accordance with departmental standards.
Key requirements for the Night Receptionist role are as follows:
- Previous experience in a similar role or an operational and guest facing role in a similar Hospitality environment.
- Excellent customer service skills.
- Great attention to detail.
- Ability to work under pressure.
- Immaculate personal presentation.
- Previous experience of Opera PMS system is an advantage.
The Langham, London offers a wide range of benefits which include: uniform, meals on duty, holidays, free accommodation at other Langham Hotels, Company pension plan, colleague recognition system, learning and development opportunities and many more.
The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities and Europe’s first Chuan Spa. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.
Night Receptionist employer: The Langham London
Contact Detail:
The Langham London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Make sure you know the hotel inside out! Familiarise yourself with The Langham, London’s services and history. This will not only impress during your interview but also help you answer guest queries like a pro.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Night Receptionist. The more prepared you are to handle complaints or tricky situations, the more confident you'll feel when it counts.
✨Tip Number 3
Network with current employees if you can! They can give you insider tips on what the team values most and how to stand out. Plus, it shows your genuine interest in being part of the Langham family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Hospitality Flair: When writing your application, let your passion for hospitality shine through! Share specific examples of how you've gone the extra mile for guests in previous roles. We want to see that you truly care about providing top-notch service.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or errors, and ensure your experience aligns with the job description. We appreciate a polished application!
Highlight Relevant Experience: If you've worked with Opera PMS or in a similar guest-facing role, shout about it! Tailor your application to showcase your relevant skills and experiences that match what we're looking for. We love seeing how you fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be one step closer to joining our fantastic team at The Langham, London!
How to prepare for a job interview at The Langham London
✨Know Your Hospitality Basics
Brush up on your hospitality knowledge, especially around check-in and check-out procedures. Familiarise yourself with common guest queries and how to handle them, as this will show that you’re ready to provide excellent service right from the start.
✨Show Off Your Customer Service Skills
Prepare examples of how you've gone the extra mile for guests in previous roles. Think about specific situations where you turned a complaint into a positive experience, as this will demonstrate your proactive approach and ability to handle pressure.
✨Dress to Impress
Since personal presentation is key in hospitality, make sure you dress smartly for the interview. A polished appearance not only reflects your professionalism but also shows that you understand the standards expected at The Langham.
✨Familiarise Yourself with Opera PMS
If you have experience with the Opera PMS system, be ready to discuss it. If not, do a bit of research to understand its basic functions. Showing that you’re willing to learn can set you apart from other candidates.