At a Glance
- Tasks: Provide top-notch guest services and manage in-room dining orders at a luxury hotel.
- Company: The Langham, London; Europe's first Grand Hotel with a rich heritage.
- Benefits: Competitive pay, flexible hours, and a chance to work in a prestigious environment.
- Other info: Opportunity to grow in a dynamic hospitality environment with a focus on luxury service.
- Why this job: Join a talented team and enhance your customer service skills in a 5-star setting.
- Qualifications: Excellent communication skills and a passion for delivering exceptional guest experiences.
The predicted salary is between 25000 - 30000 £ per year.
The Langham, London; Europe's first Grand Hotel is currently recruiting for Night Guest Services Agent to join our talented Langham Service team. We're an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
- Take In-Room Dining orders from all in-house guests.
- Take restaurant bookings by using the Open Table system for our Palm Court and Roux at The Landau Restaurant.
- Take and transfer any external calls that are coming in.
- Assist with handling of all emails that come to the hotel's generic email address.
- Ensure all wake up calls are logged, handled speedily and to Langham Brand Standards.
- Log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system.
- Troubleshoot guest internet issues, utilising support help line when needed.
ABOUT YOU
- Excellent customer service skills and a real understanding of 5* luxury environment service requirements.
- Excellent communication skills, in English language, both written and verbal.
- Knowledge of a foreign language (advantageous).
- Immaculate personal presentation.
- A pro-active approach to guests and duties.
- Great attention to detail.
- Previous use of Micros, Open Table, GEMs or Opera systems is an advantage.
Night Guest Services Agent employer: The Langham London
The Langham, London is an exceptional employer that prides itself on fostering a diverse and inclusive work environment, where every team member is valued and encouraged to grow. With a commitment to excellence in service, employees benefit from comprehensive training, opportunities for career advancement, and the chance to be part of a prestigious hotel brand known for its rich history and luxurious standards. Working at The Langham not only offers a rewarding career in hospitality but also the unique experience of being part of a landmark establishment in the heart of London.
