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- Tasks: Lead the Langham Club team and ensure exceptional guest experiences.
- Company: Join The Langham, London's iconic Grand Hotel with a rich history.
- Benefits: Enjoy competitive pay, generous holiday, and discounts at luxury hotels.
- Why this job: Be part of a prestigious hotel and make lasting memories for guests.
- Qualifications: Experience in food and beverage and strong leadership skills required.
- Other info: Dynamic work culture focused on growth, diversity, and sustainability.
The predicted salary is between 35000 - 45000 £ per year.
The Langham, London; Europe's first Grand Hotel is currently recruiting for Langham Club Manager to join our talented Langham Club team. We're an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
- Ensure that all guests' needs are being dealt with immediately and complaints are handled efficiently and written down in the logbook.
- Greet, check in and perform rooming procedure.
- Oversee the food and beverage offerings – ensuring that they are in sufficient supply and presented beautifully.
- Motivate, lead and develop the Langham Club team.
- Carry out administrative duties e.g. duty rotas, manage holiday requests, sickness/absence, monthly stock takes etc.
- Ensure that Health and Safety, food hygiene regulations and procedures are followed and respected at all times.
ABOUT YOU
- Previous food and beverage background is desirable.
- Previous experience of working at a supervisor/assistant manager level is essential.
- Understanding luxury customer service is a must.
- Great attention to detail.
- Strong managerial and leadership qualities.
- Previous experience of preparing roster, or handling a variety of administrative tasks.
- Previous experience of Opera PMS and MICROS systems is an advantage.
YOUR BENEFITS
- Paid Overtime.
- Discretionary Service Charge.
- 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service.
- Access to Wagestream – a salary advance benefit.
- Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels.
- Discounted accommodation at The Langham, London for you and your family.
- Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments.
- Up to £750 Recommend a Friend referral bonus.
- Seasonal Travelcard loan.
- A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs.
- Company pension plan.
- Life insurance.
- Discounts in various high street and online shops.
Mental Wellbeing
- Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values.
- Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career.
- 2 staff parties per year and several colleague social and community events.
- Access to the Employee Assistance Programme by Hospitality Action (24/7).
- Access to Qualified Mental Health First Aiders on site.
- Most Valued Colleague of the Month and Year Awards.
- Long Service Awards.
Physical Wellbeing
- Free meals on duty in our Staff Restaurant.
- Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided.
- Enhanced Sick Pay.
- Eye test vouchers.
- Cycle2Work scheme.
- Subsidised regular Back Massage, Reflexology & Chiropody Sessions.
OUR CULTURE
Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.
DIVERSITY & INCLUSION
The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.
DISABILITY INCLUSION
We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.
SUSTAINABILITY PLEDGE
We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification.
The Langham London, London's Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites and Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe's first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on building great memories for our guests and we've been doing so since 1865.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.
Would you like to be a Langham Club Manager in such an iconic hotel? Then go ahead, apply!
Langham Club Manager in London employer: The Langham London
Contact Detail:
The Langham London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Langham Club Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Langham, London on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to luxury customer service and team management. We want you to shine, so role-play with a friend or in front of the mirror!
✨Tip Number 3
Showcase your passion for hospitality during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles. We love hearing about those memorable moments!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at The Langham.
We think you need these skills to ace Langham Club Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing top-notch service and leading a fantastic team.
Tailor Your CV: Make sure your CV is tailored to the Langham Club Manager position. Highlight your previous experience in food and beverage, as well as any leadership roles you've had. We love seeing relevant skills that match our needs!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Langham, London.
How to prepare for a job interview at The Langham London
✨Know Your Luxury Service
Make sure you understand what luxury customer service means. Research the Langham's values and think about how you can embody them in your responses. Be ready to share examples from your past experiences that highlight your attention to detail and ability to exceed guest expectations.
✨Showcase Your Leadership Skills
As a potential Langham Club Manager, you'll need to demonstrate strong managerial qualities. Prepare to discuss your previous supervisory roles and how you've motivated and developed your team. Think of specific situations where you successfully led a team through challenges.
✨Familiarise Yourself with Systems
If you have experience with Opera PMS and MICROS systems, be sure to mention it! If not, do a bit of research on these systems so you can speak confidently about how you would adapt to using them. This shows your willingness to learn and adapt quickly.
✨Prepare for Administrative Questions
Since the role involves handling administrative tasks like duty rotas and stock takes, be prepared to discuss your organisational skills. Think of examples where you've successfully managed schedules or handled multiple tasks efficiently, and be ready to explain your approach to maintaining order in a busy environment.