The Langham, London; Europe's first Grand Hotel and Forbes 5* rated property, is currently recruiting for an Assistant Manager to join our talented Langham Club team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.
In the role of Assistant Manager, your key focus will be to:
ensure that all guests' needs are being dealt with immediately and complaints are handled efficiently and written down in the logbook
greet, check in and perform rooming procedure
oversee the food and beverage offerings – ensuring that they are in sufficient supply and presented beautifully
motivate, lead and develop the Langham Club team
carry out administrative duties e.g. duty rotas, manage holiday requests, sickness/absence, monthly stock takes etc.
ensure that Health and Safety, food hygiene regulations and procedures are followed and respected at all time
Do you have? -
previous food and beverage background is desirable
previous experience of working at a supervisor/assistant manager level is essential
understanding luxury customer service is a must
great attention to detail
strong managerial and leadership qualities
previous experience of preparing roster, or handling a variety of administrative tasks
previous experience of Opera PMS and MICROS systems is an advantage
YOUR BENEFITS
Financial Wellbeing
Discretionary Service Charge
28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
Access to Wagestream – a salary advance benefit
Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
Discounted accommodation at The Langham, London for you and your family
Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
Up to £750 Recommend a Friend referral bonus
Seasonal Travelcard loan
A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
Company pension plan
Life insurance
Discounts in various high street and online shops
Mental Wellbeing
Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
2 staff parties per year and several colleague social and community events
Access to the Employee Assistance Programme by Hospitality Action (24/7)
Access to Qualified Mental Health First Aiders on site
Most Valued Colleague of the Month and Year Awards
Long Service Awards
Physical Wellbeing
Free meals on duty in our Staff Restaurant
Uniform supplied and laundered, or if a non-uniform colleague, a complimentary valet service of work attire provided
Enhanced Sick Pay
Eye test vouchers
Cycle2Work scheme
Subsidised regular Back Massage, Reflexology & Chiropody Sessions
OUR CULTURE
Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.
DIVERSITY & INCLUSION
The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.
DISABILITY INCLUSION
We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.
SUSTAINABILITY PLEDGE
We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. In 2025, we reached a new milestone by achieving EarthCheck Master Certification, further reinforcing our long-term commitment to sustainability.
The Langham London, London's Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe's first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we've been doing so since 1865.
Would you like to be a Assistant Manager in such an iconic hotel? Then go ahead, apply!
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Assistant Manager in London employer: The Langham London
The Langham, London is an exceptional employer that prides itself on fostering a vibrant and inclusive work culture, where creativity and passion for hospitality are celebrated. As a Senior Bartender, you will not only have the opportunity to craft exquisite cocktails in a prestigious setting but also benefit from ongoing training and development, ensuring your professional growth within the industry. Located in the heart of London, our hotel offers a unique blend of tradition and modernity, making it an inspiring place to work and thrive.
