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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and resolve any issues with a smile.
- Company: The Langham, London, a prestigious Grand Hotel with a rich history.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Be part of a diverse team in a vibrant hotel environment.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Experience in guest relations and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
The Langham, London, Europe's first Grand Hotel, is currently recruiting for a Guest Services Executive to join our talented Guest Services team. We're an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
In the role of Guest Services Executive, your key focus will be to:
- Perform check-in and check-out procedure for the guests with Langham Club access (e.g. VIPs, long stay guests and similar).
- Assist with rooming guests in line with the hotel's brand standards.
- Assist the team with Lobby duties (e.g. greet and acknowledge guests that arrive at the hotel gather in the lobby or depart the hotel).
- Assist the Reception and Concierge with ‘queue' management.
- Assist in managing rooms allocations, rooms checks and amenities requests when required.
- Solve guest issues, complaints or requests.
- Supervise the Guest Services team on any given shift: performance manage, develop, help and ensure they have everything they need.
- Demonstrate expertise in the functionality of Shiji and Microsoft Office programmes to ensure all guest profiles are up to date, emails answered and similar.
- Maintain close communication within the department and with other hotel departments.
Do you have?
- Previous experience of working in a similar style and size property, ideally within front office or guest relations teams.
Guest Services Executive employer: The Langham London
Contact Detail:
The Langham London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Executive
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Langham or similar hotels. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest services shine through. Share stories that highlight your experience and how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Be prepared to demonstrate your skills! Brush up on your knowledge of Shiji and Microsoft Office, as you might be asked to showcase your expertise during the interview. Practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our talented Guest Services team at The Langham.
We think you need these skills to ace Guest Services Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Services Executive role. Highlight your relevant experience and skills that align with the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when you get straight to the heart of your experiences and how they relate to the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen on joining our team at The Langham, London!
How to prepare for a job interview at The Langham London
✨Know the Hotel Inside Out
Before your interview, make sure you research The Langham, London thoroughly. Familiarise yourself with its history, values, and services. This will not only show your genuine interest but also help you answer questions about how you can contribute to their guest services.
✨Showcase Your Customer Service Skills
As a Guest Services Executive, your ability to handle guest interactions is crucial. Prepare examples from your past experiences where you successfully resolved guest issues or complaints. Highlight your communication skills and how you ensure guests feel valued and welcomed.
✨Demonstrate Team Leadership
Since the role involves supervising the Guest Services team, be ready to discuss your leadership style. Share specific instances where you have motivated a team or managed performance effectively. This will illustrate your capability to support and develop your colleagues.
✨Familiarity with Technology
The role requires expertise in Shiji and Microsoft Office programmes. Brush up on these tools before your interview. If you have experience with similar software, be prepared to discuss how you've used technology to enhance guest experiences or streamline operations.