The Langham, London; Europe's first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Guest Services Agent to join our talented Langham Service team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level. In the role of Guest Services Agent, your key focus will be to: take In-Room Dining orders from all in house guests. take restaurant bookings by using the Seven Rooms system for our Palm Court, Artesian Bar and The Wigmore Tavern. take and transfer any external calls that are coming in. assist with handling of all emails that come to the hotel's generic email address. ensure all wake up calls are logged, handled speedily and to Langham Brand Standards. log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system troubleshoot guest internet issues, utilising support help line when needed. ABOUT YOU excellent customer service skills and a real understanding of 5* luxury environment service requirements excellent communication skills, in English language, both written and verbal knowledge of a foreign language (advantageous) immaculate personal presentation a pro-active approach to guests and duties great attention to detail previous use of Infrasys, Seven Rooms, HotSOS and Shiji ...
Guest Services Agent employer: The Langham London
The Langham, London is an exceptional employer that prioritises employee well-being and professional growth. With a vibrant work culture that values teamwork and excellence, employees enjoy benefits such as meals on duty and complimentary stays at other Langham Hotels, alongside ample opportunities for learning and development in the hospitality industry.
