Guest Services Agent

The Langham, London; Europes first Grand Hotel is currently recruiting for Guest Services Agent to join our talented Langham Service team. Were an equal opportunities employer, and we welcome and value applications from all communities.

ABOUT THE ROLE

In the role of Guest Services Agent, your key focus will be to:

• take In-Room Dining orders from all in house guests.
• take restaurant bookings by using the Open Table system for our Palm Court and Roux at The Landau Restaurant
• take and transfer any external calls that are coming in.
• assist with handling of all emails that come to the hotels generic email address.
• ensure all wake up calls are logged, handled speedily and to Langham Brand Standards.
• log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system
• troubleshoot guest internet issues, utilising support help line when needed.

ABOUT YOU

• excellent customer service skills and a real understanding of 5* luxury environment service requirements
• excellent communication skills, in English language, both written and verbal
• knowledge of a foreign language (advantageous)
• immaculate personal presentation
• a pro-active approach to guests and duties
• great attention to detail
• previous use of Micros, Open Table, GEMs or Shiji systems is an advantage

YOUR BENEFITS

Financial Wellbeing

Paid Overtime

Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Discretionary Service Charge
28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
Access to Wagestream a salary advance benefit
Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
Discounted accommodation at The Langham, London for you and your family
Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
Up to £750 Recommend a Friend referral bonus
Seasonal Travelcard loan
Health Cash Plan benefit with Symplyhealth (Level 1 covered by the Company)
Company pension plan
Life insurance
Discounts in various high street and online shops

Mental Wellbeing

Colleague recognition system – being recognised and rewarded for positive guest comments or when you showcase one of our company values
Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
2 staff parties per year and several colleague social and community events
Access to the Employee Assistance Programme by Hospitality Action (24/7)
Access to Qualified Mental Health First Aiders on site
Most Valued Colleague of the Month and Year Awards
Long Service Awards

Physical Wellbeing

Free meals on duty in our Staff Restaurant
Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
Enhanced Sick Pay
Eye test vouchers
Cycle2Work scheme
Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where \”Our People, Our Pride\” serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.

DISABILITY INCLUSION

We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.

SUSTAINABILITY PLEDGE

We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification.

The Langham London, Londons Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites and Palm Court restaurant, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europes first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on building great memories for our guests and weve been doing so since 1865.

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and YingnFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG\’s approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company\’s vision to building great memories together.

Would you like to be a Guest Services Agent in such an iconic hotel? Then go ahead, apply!

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