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- Tasks: Manage guest reservations and deliver exceptional customer service in a vibrant hotel environment.
- Company: Premier hotel in London known for creating enchanting guest experiences.
- Benefits: Meals on duty, holidays, and opportunities for learning and development.
- Why this job: Join a passionate team and enhance your skills while making guests feel special.
- Qualifications: Proficiency in Opera PMS and Microsoft Office, with strong organisational skills.
- Other info: Dynamic work environment with a focus on personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A premier hotel in London is seeking a Reservations Agent to deliver exceptional service and manage guest reservations. The role requires excellent customer service skills, a high level of accuracy, and strong organisational abilities.
Candidates should be proficient in Opera PMS and Microsoft Office.
The hotel offers numerous benefits including meals on duty, holidays, and opportunities for learning and development.
Join a team committed to creating enchanting experiences for guests.
Guest Reservations Specialist - OPERA Expert employer: The Langham, London
Contact Detail:
The Langham, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Reservations Specialist - OPERA Expert
✨Tip Number 1
Make sure you know your stuff about Opera PMS! Brush up on your skills and be ready to showcase how you can use it to enhance guest experiences. We want to see you shine in that interview!
✨Tip Number 2
Practice your customer service scenarios. Think about how you'd handle tricky situations with guests. We all know that exceptional service is key, so let’s show them you’ve got what it takes!
✨Tip Number 3
Get organised! Bring a notepad or device to jot down important points during the interview. We love seeing candidates who are prepared and ready to engage with us about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team and create those enchanting experiences together!
We think you need these skills to ace Guest Reservations Specialist - OPERA Expert
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Opera PMS and Microsoft Office in your application. We want to see how your skills can help us deliver exceptional service to our guests!
Be Personable: Since this role is all about customer service, let your personality shine through in your written application. We’re looking for someone who can create enchanting experiences for our guests, so don’t be afraid to show us your friendly side!
Attention to Detail: Accuracy is key in managing guest reservations. Double-check your application for any typos or errors before submitting it. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at The Langham, London
✨Know Your Opera PMS Inside Out
Make sure you brush up on your Opera PMS skills before the interview. Familiarise yourself with its features and functionalities, as you might be asked to demonstrate your knowledge or solve a scenario using the system.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a guest, as this will highlight your suitability for the role.
✨Organisational Skills are Key
Be ready to discuss how you manage multiple reservations and tasks efficiently. You could even bring a sample of your organisational methods or tools that you use to keep track of bookings and deadlines.
✨Research the Hotel and Its Values
Take some time to learn about the hotel’s mission and values. Understanding their commitment to creating enchanting experiences for guests will help you align your answers with what they’re looking for in a candidate.
