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- Tasks: Join our team as a Night Guest Services Agent, handling guest requests and dining orders.
- Company: Work at The Langham, London, Europe's first Grand Hotel and a prestigious Forbes 5* rated property.
- Benefits: Enjoy paid overtime, complimentary stays, discounts, and a supportive work environment.
- Why this job: Be part of a luxury hotel experience, develop your skills, and enjoy a vibrant team culture.
- Qualifications: Excellent customer service and communication skills; previous hospitality experience is a plus.
- Other info: Flexible part-time hours with opportunities for growth and recognition.
Job Description
Night Guest Services Agent – Part time
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Langham Service
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The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for Night Guest Services Agent to join our talented Langham Service team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
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ABOUT THE ROLE
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In the role of a Night Guest Services Agent, your key focus will be to:
● take In-Room Dining orders from all in house guests.
● take restaurant bookings by using the Open Table system for our Palm Court and Roux at The Landau Restaurant.
● take and transfer any external calls that are coming in.
● assist with handling of all emails that come to the hotel’s generic email address.
● ensure all wake up calls are logged, handled speedily and to Langham Brand Standards.
● log and process all guest requests (i.e. extra towels, engineering issues etc.) by use of a GEMs system.
● troubleshoot guest internet issues, utilising support help line when needed.
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ABOUT YOU
● excellent customer service skills and a real understanding of 5* luxury environment service requirements
● excellent communication skills, in English language, both written and verbal
● knowledge of a foreign language (advantageous)
● immaculate personal presentation
● a pro-active approach to guests and duties
● great attention to detail
● previous use of Micros, Open Table, GEMs or Opera systems is an advantage
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YOUR BENEFITS
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Financial Wellbeing
● Paid Overtime
● Discretionary Service Charge
● 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
● Access to Wagestream – a salary advance benefit
● Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affliated hotels
● Discounted accommodation at The Langham, London for you and your family
● Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
● Up to £750 Recommend a Friend referral bonus
● Seasonal Travelcard loan
● A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
● Company pension plan
● Life insurance
● Discounts in various high street and online shops
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Mental Wellbeing
● Colleague recognition system – being recognised and rewarded for positive guest comments or when you showcase one of our company values
● Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
● 2 staff parties per year and several colleague social and community events
● Access to the Employee Assistance Programme by Hospitality Action (24/7)
● Access to Qualified Mental Health First Aiders on site
● Most Valued Colleague of the Month and Year Awards
● Long Service Awards
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Physical Wellbeing
● Free meals on duty in our Staff Restaurant
● Uniform supplied and laundered or if non-uniform c.
Night Guest Services Agent - Part time - Work at a prestigious Forbes 5* rated hotel (Hiring Imme... employer: The Langham Hotel London
Contact Detail:
The Langham Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Services Agent - Part time - Work at a prestigious Forbes 5* rated hotel (Hiring Imme...
✨Tip Number 1
Familiarize yourself with the Langham brand and its commitment to luxury service. Understanding their values and standards will help you align your approach during the interview.
✨Tip Number 2
Highlight any previous experience in a 5-star hotel environment or similar roles. Be ready to discuss specific situations where you provided exceptional customer service.
✨Tip Number 3
Practice using common hotel management systems like Open Table, GEMs, or Opera. If you have experience with these systems, be prepared to share how you used them effectively in past roles.
✨Tip Number 4
Showcase your communication skills by preparing to answer questions clearly and confidently. Since excellent English communication is crucial, consider practicing with a friend or mentor.
We think you need these skills to ace Night Guest Services Agent - Part time - Work at a prestigious Forbes 5* rated hotel (Hiring Imme...
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your excellent customer service skills in your application. Provide specific examples of how you've delivered exceptional service in previous roles, especially in a luxury environment.
Showcase Communication Abilities: Since the role requires strong communication skills, both written and verbal, include instances where you effectively communicated with guests or team members. If you know a foreign language, mention it as an advantage.
Detail Relevant Experience: If you have experience with systems like Micros, Open Table, GEMs, or Opera, be sure to detail this in your CV. Highlight any previous roles that involved similar responsibilities to those listed in the job description.
Personal Presentation: Given the emphasis on immaculate personal presentation, consider including a brief statement about your professional appearance and demeanor in your cover letter. This shows that you understand the standards expected in a 5* hotel environment.
How to prepare for a job interview at The Langham Hotel London
✨Showcase Your Customer Service Skills
As a Night Guest Services Agent, excellent customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles, especially in a luxury environment.
✨Familiarize Yourself with Relevant Systems
Knowledge of systems like Micros, Open Table, GEMs, or Opera can set you apart. If you have experience with these, be ready to discuss how you've used them effectively in past positions.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. Prepare to discuss situations where your attention to detail made a difference, whether in handling guest requests or ensuring service standards.
✨Prepare for Language Skills Discussion
If you speak a foreign language, highlight this during the interview. It’s advantageous in a diverse hotel environment, so be ready to demonstrate your language skills if asked.
