At a Glance
- Tasks: Manage spa treatments and ensure an exceptional guest experience daily.
- Company: Join The Lanesborough Club & Spa, London's top-rated hotel with luxury amenities.
- Benefits: Enjoy competitive pay, flexible hours, and exclusive staff discounts.
- Other info: Located near iconic shopping areas and Hyde Park, perfect for city lovers.
- Why this job: Be part of a prestigious team in a vibrant location, enhancing wellness and relaxation.
- Qualifications: Previous experience in hospitality or spa management is preferred.
The predicted salary is between 36000 - 60000 £ per year.
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough .
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, located on the doorstep of Hyde Park and just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district, including Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
As a Treatment Manager , you will be a passionate and engaging leader responsible for delivering an exceptional 5‑star guest experience within the Spa. You will support the overall operation, ensuring the highest standards across treatments, service delivery, team development, and commercial performance. You will be highly visible within the Spa, leading by example, motivating your team, and building strong relationships with guests and members, while maintaining the prestige and standards synonymous with The Lanesborough and the Oetker Collection.
Key Responsibilities
- Deliver exceptional 5‑star guest service and ensure treatments and service standards are consistently met.
- Support daily Spa operations, including bookings, retail performance, stock control and reporting.
- Drive revenue through effective upselling, rebooking and maximising treatment utilisation.
- Lead, motivate and develop the therapist team, ensuring high performance and consistent standards.
- Maintain excellent knowledge of treatments and products, ensuring team expertise and compliance.
- Handle guest feedback professionally and contribute to continuous service improvement.
- Support marketing initiatives and the development of new treatments and services.
- Ensure all health & safety, cleanliness and brand standards are upheld at all times.
- Act as an ambassador for The Lanesborough and uphold Oetker Collection values and culture.
Key Requirements
- Proven experience in a luxury Spa environment, ideally in a supervisory or Assistant Manager role.
- Recognised Beauty Therapy qualification (e.g. CIBTAC, NVQ or equivalent).
- Strong operational knowledge of spa treatments and products.
- Excellent communication and organisational skills.
- Proven ability to lead, motivate and develop a high‑performing team.
- Commercial awareness with experience in driving revenue and managing costs.
- Strong administrative and IT skills (including MS Office and spa systems).
- Immaculate presentation and a passion for luxury hospitality.
Benefits
Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiates
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistance Programme
Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross‑departmental exposure
- Partnered with industry‑leading training providers
- Internal learning gateway
- Free access to e‑learning platform offering job‑specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend‑A‑Friend’ scheme
Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children’s Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
- Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
#J-18808-LjbffrTreatment Manager in London employer: The Lanesborough
The Lanesborough Club & Spa is an outstanding employer, offering a luxurious work environment in one of London's most prestigious locations. With a commitment to employee growth and development, we provide exceptional training opportunities and a supportive work culture that values teamwork and excellence. Join us to be part of a renowned establishment that not only prioritises your career progression but also offers unique benefits such as access to exclusive events and a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Manager in London
✨Tip Number 1
Familiarise yourself with The Lanesborough Club & Spa's offerings and values. Understanding their unique approach to luxury and wellness will help you align your experience with their expectations during any discussions.
✨Tip Number 2
Network with current or former employees of The Lanesborough. Engaging with them can provide insider insights into the company culture and what they look for in a Treatment Manager, giving you an edge in your application.
✨Tip Number 3
Prepare to discuss specific treatment techniques and management strategies that you've successfully implemented in previous roles. Being able to share concrete examples will demonstrate your expertise and suitability for the position.
✨Tip Number 4
Stay updated on the latest trends in spa treatments and wellness. Showing that you are knowledgeable about current industry standards and innovations can set you apart from other candidates.
We think you need these skills to ace Treatment Manager in London
Some tips for your application 🫡
Understand the Role:Read the job description for the Treatment Manager position thoroughly. Make sure you understand the responsibilities and expectations, as this will help you tailor your application.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in spa management or related fields. Use specific examples to demonstrate your skills and achievements that align with the role.
Craft a Compelling Cover Letter:Write a personalised cover letter that reflects your passion for the hospitality industry and your understanding of The Lanesborough's values. Mention why you want to work there specifically and how you can contribute to their team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the luxury hospitality sector.
How to prepare for a job interview at The Lanesborough
✨Research the Venue
Before your interview, take some time to learn about The Lanesborough Club & Spa. Familiarise yourself with its services, ethos, and recent accolades. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Prepare for Scenario Questions
As a Treatment Manager, you'll likely face scenario-based questions. Think about past experiences where you've successfully managed a team or resolved conflicts. Be ready to discuss specific situations and the outcomes, demonstrating your leadership skills.
✨Showcase Your Passion for Wellness
The role requires a strong passion for wellness and spa treatments. Be prepared to discuss your favourite treatments, trends in the industry, and how you can contribute to enhancing the guest experience at The Lanesborough.
✨Dress the Part
Given the luxury setting of The Lanesborough, it's essential to dress professionally and appropriately for your interview. Opt for smart attire that reflects the high standards of the establishment, as first impressions matter significantly in the hospitality industry.
