At a Glance
- Tasks: Lead the Spa Reception team and ensure exceptional guest experiences.
- Company: Join The Lanesborough, London's No. 1 hotel, renowned for luxury and elegance.
- Benefits: Enjoy competitive pay, extra holidays, wellness perks, and career growth opportunities.
- Other info: Engage in social activities and celebrate milestones with a supportive team.
- Why this job: Be part of a prestigious team in a stunning environment while promoting wellness.
- Qualifications: Experience in luxury hospitality and a passion for customer service required.
The predicted salary is between 31500 - 38500 £ per year.
- In return
- We have an exceptional opportunity to join our
- Club & Spa
- Team at
The Lanesborough .
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto.
The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
- Oetker Collection
- Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations.
Each property is a landmark and a timeless icon of elegance.
With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
The role of the
Reception Manager is to assist the General Manager with the operation of The Lanesborough Club & Spa facilities and in particular oversee the reception duties whilst maintaining maximum sales and excellence in service standards.
The Head Receptionist shall show a thorough understanding of the product, including knowledge of Membership, while providing support to the Spa Manager.
Responsibilities And Duties Include
- Lead the day-to-day operation of the Spa Reception and Fitness areas, ensuring exceptional guest and member experiences in line with The Lanesborough's luxury service standards.
- Manage, coach and develop the team, maintaining high performance, engagement and service excellence.
- Oversee scheduling and workforce planning, including the management of Spa and Personal Training booking diaries, maximising operational efficiency and revenue opportunities.
- Utilise and oversee operational systems effectively, providing training and support to team members and ensuring accurate administration and reporting.
- Maintain effective membership administration, departmental procedures and resources to support seamless operations.
- Work closely with the Operations Manager to deliver a seamless client journey and exceptional service experience.
- Partner with the Finance Department to investigate and resolve revenue discrepancies, ensuring financial accuracy and compliance.
- Promote hotel facilities and services while fostering strong cross-functional collaboration to enhance guest satisfaction and commercial performance.
- Key Requirements
- The ideal candidate would be able to demonstrate the following attributes
- Experience in a similar role within a luxury Club & Spa
- Excellent command of the English language and a second language would be preferred
- Experience in supervising a team
- Show drive for Excellent Customer Service leading by example
- Passionate about fitness and wellbeing
- Please note this role requires an element of manual handling
- In return
Benefits
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiates
- Social and sports activities (e. g. football games, running club, yoga & pilates, etc.)
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e. g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
- Terms and conditions apply to all benefits.
- Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Oetker Hotels are true masterpieces located in the world’s most desirable destinations.
Each property is a landmark and a timeless icon of elegance.
With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
- The collection includes
- Le Bristol Paris ,
- Brenners Park-Hotel & Spa in Baden-Baden,
- Hôtel du Cap-Eden-Roc in Antibes,
- Château Saint-Martin & Spa in Vence,
- The Lanesborough in London,
- L’Apogée Courchevel ,
- Eden Rock-St Barths ,
- Jumby Bay Island in Antigua,
- Palácio Tangará in São Paulo,
- Hotel La Palma in Capri,
The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in
Saint-Tropez .
#J-18808-Ljbffr
Spa Reception Manager employer: The Lanesborough
The Lanesborough offers an unparalleled work environment for culinary professionals, providing the chance to be part of a prestigious team in one of London's most luxurious hotels. With a focus on employee growth and development, our supportive work culture encourages creativity and excellence, all while being situated in a prime location near iconic attractions. Join us for a rewarding career where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Reception Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Lanesborough. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Lanesborough
Don't be shy about reaching out to The Lanesborough directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Reception Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Lanesborough and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Lanesborough
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
