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For Companies At a Glance
- Tasks: Keep our luxurious spa pristine and deliver top-notch service to guests.
- Company: Join the award-winning Lanesborough, a gem in London’s hospitality scene.
- Benefits: Enjoy competitive pay, wellness perks, and discounts at local shops.
- Why this job: Be part of a vibrant team in a stunning environment focused on wellbeing.
- Qualifications: Experience in luxury spas and a passion for customer service is a must.
- Other info: Great opportunities for career growth and personal development await you.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The Lanesborough – classically British service in a remarkably vibrant and elegant London residence. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge. The hotel has 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the Library Bar and Garden Room, and the Lanesborough Club & Spa.
Oetker Hotels Masterpiece Collection – Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance, with a devotion to local culture and community.
Role
The role of the Spa Butler is responsible for the daily presentation and cleanliness of the Spa, including changing rooms, wet-side facilities and back-of-house areas. The Spa Butler collects amenities and Food & Beverages for all spa guests. You will participate in the spa rota, ensuring flexibility according to the needs of the business. You will have a flexible approach to requests and tasks during the launch of the spa and thereafter to help achieve overall success on the project.
Responsibilities
- Maintain daily presentation and cleanliness of the Spa and back-of-house areas, including changing rooms and wet facilities.
- Collect and deliver amenities and Food & Beverages for spa guests.
- Participate in spa rota and adapt to business needs and launch requirements.
- Provide a flexible, customer-focused service to support spa operations.
Key Requirements
The ideal Spa Butler candidate should demonstrate the following attributes:
- Experience in a similar role within a luxury Club & Spa
- Excellent command of the English language; a second language is preferred
- Drive for excellent customer service
- Passionate about fitness and wellbeing
- Role requires an element of manual handling
In return Benefits
We value and recognise the contributions of our team members and offer a robust reward and benefits package, including:
- Financial Wellbeing
- Competitive salary package
- Season ticket loan
- Enhanced Pension Scheme
- Complimentary dry cleaning
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantial initiatives
- Social and sport activities (e.g. football, running club, yoga & pilates)
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnership with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform for job-specific training
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talent via the Recommend-A-Friend scheme
- Recognition & Social Initiatives
- Award programmes with generous prizes
- Long service awards
- Preferential room rate for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events and celebrations
- Celebrating important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Spa Butler employer: The Lanesborough
Contact Detail:
The Lanesborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Butler
✨Tip Number 1
Get to know the hotel and its vibe! Research The Lanesborough and its luxurious offerings. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it’s really like to work as a Spa Butler at The Lanesborough.
✨Tip Number 3
Be ready for a hands-on interview! Since the role involves manual handling and customer service, prepare to demonstrate your skills. Think about scenarios where you’ve gone above and beyond for guests in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Spa Butler
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for fitness and wellbeing shine through. We want to see that you genuinely care about providing excellent customer service and creating a relaxing environment for our spa guests.
Tailor Your Experience: Make sure to highlight any relevant experience you have in luxury spas or similar roles. We love seeing how your background aligns with the responsibilities of the Spa Butler position, so don’t hold back on those details!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at The Lanesborough!
How to prepare for a job interview at The Lanesborough
✨Know the Spa Inside Out
Before your interview, make sure you familiarise yourself with the spa's offerings and services. Understand the importance of cleanliness and presentation in a luxury setting like The Lanesborough. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Spa Butler, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your passion for fitness and wellbeing, as this aligns perfectly with the role and the hotel's ethos.
✨Flexibility is Your Friend
The job requires a flexible approach to tasks and requests. Be ready to discuss how you've adapted to changing situations in previous roles. This will demonstrate your ability to thrive in a dynamic environment, especially during the launch of the spa.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress smartly and professionally for your interview. This not only reflects your understanding of the role but also shows respect for the company’s standards and values.
