At a Glance
- Tasks: Lead the Club & Spa team to deliver exceptional 5-star service and guest experiences.
- Company: Join the award-winning Lanesborough Club & Spa, a luxury hotel in London.
- Benefits: Enjoy competitive pay, wellness perks, discounts, and career growth opportunities.
- Other info: Dynamic work environment with social events and recognition initiatives.
- Why this job: Be part of a prestigious team and make a real impact in luxury hospitality.
- Qualifications: Strong leadership skills and experience in delivering high-quality service.
The predicted salary is between 50000 - 60000 € per year.
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
As General Manager Club & Spa, you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests. You will be responsible for leading the Club & Spa team to deliver an exceptional 5-star service and take pride in creating an unrivalled guest experience. You will be a motivator with excellent organisational skills, have a professional manner and be able to work under pressure & meet deadlines. You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business.
In return, we believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via Recommend-A-Friend scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
General Manager Club & Spa (Maternity Cover) in Slough employer: The Lanesborough
The Lanesborough Club & Spa is an exceptional employer, offering a vibrant work culture steeped in the tradition of legendary European hospitality. Located in the heart of London, our team enjoys a robust benefits package that includes career growth opportunities, wellness initiatives, and social events that celebrate both personal and professional milestones. Join us to be part of a dedicated team that prides itself on delivering unparalleled service in a luxurious environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Club & Spa (Maternity Cover) in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at The Lanesborough. You never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Understand what makes The Lanesborough unique and think about how your experience aligns with their commitment to exceptional service. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your communication skills! As a General Manager, you'll need to lead and inspire your team. Role-play common interview questions with a friend or in front of the mirror to boost your confidence and ensure you convey your passion effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the amazing team at The Lanesborough Club & Spa. Let’s make it happen!
We think you need these skills to ace General Manager Club & Spa (Maternity Cover) in Slough
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see that you genuinely care about creating exceptional experiences for our guests and members.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in managing teams and delivering 5-star service. We love seeing how your skills align with what we’re looking for at The Lanesborough Club & Spa.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and achievements without wading through unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Lanesborough.
How to prepare for a job interview at The Lanesborough
✨Know the Venue Inside Out
Before your interview, take some time to research The Lanesborough Club & Spa. Familiarise yourself with its history, services, and recent renovations. This will not only show your genuine interest but also help you connect your experience with their values and offerings.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to motivate and develop staff, as well as how you’ve created exceptional guest experiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific scenarios where you had to handle difficult guests or manage team conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Your Passion for Hospitality
The Lanesborough prides itself on legendary European hospitality. Be ready to discuss what hospitality means to you and how you embody this in your work. Share personal anecdotes that reflect your passion for creating memorable experiences for guests.
