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- Tasks: Lead the new terrace team, ensuring exceptional guest experiences and service standards.
- Company: Join The Lanesborough, London's top hotel, renowned for luxury and elegance.
- Benefits: Competitive salary, wellness perks, career growth opportunities, and discounts on food and spa treatments.
- Other info: Dynamic work environment with social events and recognition initiatives.
- Why this job: Be part of an exciting new opening and shape a unique guest experience from the start.
- Qualifications: Experience in luxury bar management and a passion for hospitality are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exceptional opportunity to join our Terrace Team at The Lanesborough. An exciting new opening is forthcoming, marking a considered addition to our food and beverage offer. This new outlet presents an opportunity to be part of something from its earliest stages. Further information, including details of the brand leading the concept, will be shared in due course.
The Lanesborough has been awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, located on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge. This grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room, and the magnificent Lanesborough Club & Spa.
As Deputy Terrace Manager, you will take pride in delivering refined hospitality, with a natural ability to engage guests and build meaningful, long-standing relationships. This is a unique opportunity to be part of the opening of a new terrace within the hotel, contributing to the creation of a distinctive guest experience from its very beginning. You will support the day-to-day management of the terrace, ensuring service is consistently courteous, professional and attentive. You will be visible on the floor, leading by example and ensuring each guest interaction reflects the elegance and service standards of the hotel. You will play an active role in shaping the culture of the team, encouraging thoughtful ideas and supporting collaboration across the wider Food & Beverage department. Developing the skills and confidence of the bar team will be central to your role, through effective training, coaching and mentoring. Flexibility is essential, as the role may require covering a variety of shifts.
Key Requirements
- Supervisory or managerial bar experience in a luxury establishment essential and experience within London is desired.
- Excellent beverage product knowledge is essential.
- Excellent command of the English language and a second language would be preferred.
- Immaculate grooming standards.
- Proven ability to lead, motivate and develop a team.
- Confident with various procedures such as performance reviews, recruitment and training.
- Please note this role may require an element of manual handling.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Competitive salary package
- Discretionary Company Sick Pay
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, and Whitehall
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Social and sports activities
- EAP - Employee Assistance Programme
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via Recommend-A-Friend scheme
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Deputy Terrace Manager in Slough employer: The Lanesborough
Contact Detail:
The Lanesborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Terrace Manager in Slough
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around The Lanesborough and soak in the atmosphere. Familiarising yourself with the hotel’s vibe will help you connect better during your conversation.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share stories about your experiences and how you’ve created memorable moments for guests in the past.
✨Tip Number 3
Be ready to discuss ideas! Since this is a new terrace opening, come prepared with suggestions on how to enhance guest experiences. This shows initiative and that you’re already thinking about contributing to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Deputy Terrace Manager in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being part of our new terrace team and contributing to a unique guest experience.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in luxury establishments. We’re looking for someone with supervisory or managerial bar experience, so showcase those skills front and centre!
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. We value genuine connections, so let us know what makes you unique and how you can contribute to our team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining us at The Lanesborough!
How to prepare for a job interview at The Lanesborough
✨Know Your Venue
Before the interview, take some time to research The Lanesborough and its offerings. Familiarise yourself with their food and beverage concepts, especially any recent changes or new openings. This will show your genuine interest in the role and help you connect your experience to their unique environment.
✨Showcase Your Leadership Skills
As a Deputy Terrace Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully trained or developed staff. Highlight how you foster collaboration and create a positive team culture, as this aligns with the hotel's values.
✨Engage with Hospitality Knowledge
Brush up on your beverage product knowledge and be ready to discuss trends in the luxury hospitality sector. Being able to speak confidently about various drinks and service styles will impress your interviewers and show that you're well-prepared for the role.
✨Dress to Impress
Immaculate grooming standards are essential in this role. Make sure you dress smartly for the interview, reflecting the elegance of The Lanesborough. This not only demonstrates your understanding of the hotel's standards but also sets a positive tone for your first impression.