At a Glance
- Tasks: Oversee daily operations and optimise guest experiences in a luxury hotel setting.
- Company: Join The Lanesborough, London's No. 1 hotel, renowned for elegance and hospitality.
- Benefits: Enjoy competitive pay, wellness perks, and discounts at local businesses.
- Other info: Opportunities for personal growth and exciting social events await you!
- Why this job: Be part of a prestigious team and enhance your career in luxury hospitality.
- Qualifications: Experience in a supervisory role within a 4* or 5* hotel is essential.
The predicted salary is between 35000 - 45000 £ per year.
We have an exceptional opportunity to join our Reservations Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As an Assistant Reservations Manager, you will work closely with the Head of Reservations for overseeing daily operations, optimising inventory and revenue opportunities, and ensuring coordination with key departments to support a smooth and personalised guest journey. You will encourage employees to be creative and innovative, challenge and recognise them for their contribution to the success of the operation. You will also develop the team's skills and abilities through training and development as well as leading their annual appraisals. The role will require you to liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and team work with the Reservations, Sales and Events teams.
Key Requirements
- Work closely with the Head of Reservations to coordinate with the Sales team, Events team and Head of Revenue to ensure all Groups & Individual bookings are completed correctly.
- Liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and team work with the Front Office, Sales and Events teams.
- Supervise reservations agents to ensure daily tasks/weekly tasks are completed consistently with the highest attention to detail for all teams to be able to deliver exceptional guest service.
- Proactively create and update training materials and supporting documents to make sure they are up to date and available for the Reservations Agents.
- Be aware of future business on the books and take action as directed to fill low demand periods.
- Highlight peak dates due to group or any other significant pickup to Head of Revenue and Head of Reservations.
- Ensure any discrepancy or possible mishandling of hotel or guest financial information is reported to hotel management as soon as possible.
- Assist Finance team and Head of Reservations with processing commissions for room reservations.
- Previous experience within Front Office in a 4* or 5* establishment is essential and experience in the luxury London market would be preferred.
- Excellent command of the English language and a second language would be preferred.
- Previous experience in a supervisory role.
- Ability to work on own initiative is essential.
- Knowledge of Opera system would be preferred.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g., football games, running club, yoga & pilates etc.)
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via Recommend-A-Friend scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Assistant Head of Reservations in Slough employer: The Lanesborough
The Lanesborough is an exceptional employer, offering a vibrant work culture steeped in the tradition of legendary European hospitality. Located in the heart of London, employees benefit from a robust rewards package, extensive career growth opportunities, and a supportive environment that encourages creativity and innovation. With a focus on employee wellbeing and personal development, team members enjoy unique perks such as complimentary meals, health benefits, and social events that celebrate their contributions and milestones.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head of Reservations in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at The Lanesborough or similar luxury hotels. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. Show us that you’re not just another candidate but someone who genuinely cares about the guest experience and the hotel's reputation.
✨Tip Number 3
Practice your responses to common interview questions, especially around teamwork and leadership. We want to see how you handle challenges and support your team, so be ready to share examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re truly interested in joining our Reservations Team.
We think you need these skills to ace Assistant Head of Reservations in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Head of Reservations role. Highlight any previous experience in luxury hotels and your ability to work with teams, as this is key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how you can contribute to our team at The Lanesborough. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since you'll be liaising with various departments, it's important to demonstrate your excellent communication skills in your application. Use clear and concise language to show us you can convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen on joining our amazing team!
How to prepare for a job interview at The Lanesborough
✨Know the Hotel Inside Out
Before your interview, make sure you research The Lanesborough thoroughly. Familiarise yourself with its history, services, and recent renovations. Understanding the hotel's unique offerings will help you demonstrate your genuine interest and align your answers with their values.
✨Showcase Your Supervisory Skills
As an Assistant Head of Reservations, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved processes. Highlight how you can encourage creativity and innovation among your colleagues.
✨Emphasise Communication Abilities
This role requires seamless communication with various departments. Be ready to discuss how you've previously liaised with different teams, such as Sales and Events, to ensure a smooth guest experience. Use specific examples to illustrate your ability to foster collaboration.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges in reservations management, like handling discrepancies or low demand periods, and prepare your strategies for addressing these issues. This will show your proactive approach and readiness for the role.
