Senior Sales Manager

We currently have an excellent opportunity for an experienced and passionate Senior Sales Manager to join a fantastic team at the Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Masterpiece Hotels Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

Duties and responsibilities include:

• Ensure a friendly and pleasant environment for all guests and employees ensuring that recognition is at the forefront of service.
• Be able to promote and be confident with all facilities offered in the hotel.
• Knowledgeable about The Oetker Collection and other properties.
• Responsible for developing new and existing business from assigned markets with a key focus on CIS, Russia and Europe.
• Ensuring the delivery of the budget of assigned market through sales and marketing actions and plans throughout the year.
• Continually review business and action plans throughout the year to ensure its continued appropriateness against current market conditions, market intelligence and benchmarking statistics.
• Conduct quarterly review of accounts and follow-up on lapsed business.
• Maintain accurate databases of accounts and travel agents and organise regular mailings to promote tactical offers.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

• Proven track record in a luxury establishment of which at least three years in a managerial position in Sales & Marketing.
• Previous Sales experience within the CIS, Russian, Latin America and European markets desired but not essential.
• Excellent command of the English language both written and verbal is essential (a second language is an asset).
• Immaculate grooming standards.
• Great knowledge of Microsoft Office, Opera and CRM operation is essential.
• Ability to work under pressure and communicate effectively at all levels.
• Ability to work on own initiative is essential.

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

• Competitive salary package.
• Discretionary Company Sick Pay.
• Additional holiday allowance.
• Season ticket loan.
• Enhanced Pension Scheme.
• Life Insurance.
• Complimentary dry cleaning.
• Safety shoes.
• Retail discounts around Victoria, Westminster, Whitehall and the Northbank area.
• Private Medical Insurance.
• Dental and Optical benefits.
• Complimentary meals on duty.
• Cycle to Work scheme.
• Discounted chiropodist and massage treatments.
• Social and sports activities (e.g. football games, running club, yoga & pilates, etc.).
• Internal transfer and promotion opportunities.
• Cross-departmental exposure.
• Partnered with industry-leading training providers.
• Internal learning gateway.
• Free access to e-learning platform offering job-specific training and personal growth courses.
• Subsidised professional qualifications and certified training programmes.
• Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme.
• Award programmes throughout the year with generous prizes.
• Long service awards.
• Preferential room rate at The Lanesborough for you and your family.
• 50% discount on F&B and Club & Spa treatments.
• Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.).
• Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.).

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.