At a Glance
- Tasks: Deliver exceptional guest service and manage reception duties in a fine dining environment.
- Company: Join the prestigious Oetker Hotels, known for elegance and legendary hospitality.
- Benefits: Enjoy private medical insurance, complimentary meals, and discounts on F&B and spa treatments.
- Other info: Opportunities for career growth, training, and fun social events await you!
- Why this job: Be part of an exciting new restaurant opening and create memorable experiences for guests.
- Qualifications: Experience in fine dining, excellent communication skills, and a passion for food and wine.
The predicted salary is between 22000 - 26000 £ per year.
We have an exceptional opportunity to join our Terrace Team at The Lanesborough. An exciting new opening is forthcoming, marking a considered addition to our food and beverage offer. This new outlet presents an opportunity to be part of something from its earliest stages.
Candidate Profile
As a Restaurant Receptionist, you will provide an exceptional guest service experience. You will be an excellent communicator, genuinely care about guests and take a hands-on approach to your role and to all general reception duties. You will have a real passion for food and wine, enabling you to upsell and promote the items by your personal knowledge from the menu. You will have the ability to remain calm at all times and understand the importance. You will be a team player to ensure that your team creates a memorable experience for our guests.
Key Requirements
- Experience in a similar role within a fine dining restaurant is essential
- Excellent command of the English language and a second language would be preferred
- Immaculate grooming standards
- Show drive and passion for excellent customer service
- This role requires an element of manual handling
Benefits
- Financial Wellbeing: Season ticket loan, Enhanced Pension Scheme, Life Insurance, Complimentary dry cleaning, Safety shoes, Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness: Private Medical Insurance, Dental and Optical benefits, Complimentary meals on duty, Cycle to Work scheme, Flu vaccinations, Discounted chiropodist and massage treatments, Substantiality initiatives, Social and sports activities (e.g. football games, running club, yoga & pilates, etc.), EAP – Employee Assistant Programme
- Career Growth & Personal Development: Internal transfer and promotion opportunities, Cross-departmental exposure, Partnered with industry-leading training providers, Internal learning gateway, Free access to e-learning platform offering job-specific training and personal growth courses, Subsidised professional qualifications and certified training programmes, Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
- Recognition & Social Initiatives: Award programmes throughout the year with generous prizes, Long service awards, Preferential room rate at The Lanesborough for you and your family, 50% discount on F&B and Club & Spa treatments, Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.), Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.), Retirement parties
Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Restaurant Receptionist in London employer: The Lanesborough
Joining The Lanesborough as a Restaurant Receptionist offers you the chance to be part of an exciting new venture within a prestigious hotel renowned for its legendary European hospitality. With a strong focus on employee growth, you will benefit from extensive training opportunities, a supportive work culture, and a range of health and wellness initiatives, all while enjoying the vibrant atmosphere of London. Our commitment to recognising and celebrating your contributions ensures that you will thrive in a rewarding environment where your passion for exceptional service can shine.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Receptionist in London
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with the menu, especially the food and wine offerings. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups where you can connect with people in the hospitality sector. You never know who might have a lead on a job or be able to put in a good word for you.
✨Tip Number 3
Practice your communication skills! As a Restaurant Receptionist, you'll need to be an excellent communicator. Try role-playing scenarios with friends or family to get comfortable with handling guest inquiries and upselling menu items.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm, which are key traits we look for in our hosts.
We think you need these skills to ace Restaurant Receptionist in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for food and wine shine through! We want to see that you genuinely care about providing an exceptional guest experience, so share any relevant experiences or knowledge that highlight your passion.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid fluff and focus on what makes you a great fit for the Restaurant Receptionist role.
Highlight Relevant Experience:If you've worked in a fine dining restaurant before, make sure to mention it! We’re looking for candidates with similar experience, so don’t be shy about showcasing your background and how it relates to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Lanesborough. Plus, it’s super easy!
How to prepare for a job interview at The Lanesborough
✨Know the Menu Inside Out
As a Restaurant Receptionist, having a solid understanding of the menu is crucial. Familiarise yourself with the dishes, ingredients, and wine pairings so you can confidently upsell and engage with guests about their choices.
✨Showcase Your Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Emphasise Your Customer Service Passion
Make sure to convey your genuine passion for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Dress to Impress
Immaculate grooming standards are essential in the fine dining industry. Dress smartly for your interview to reflect the elegance of The Lanesborough and show that you understand the importance of presentation in this role.
