At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for guests.
- Company: Join the prestigious Lanesborough, part of the Oetker Collection.
- Benefits: Enjoy private medical insurance, complimentary meals, and discounts in the local area.
- Other info: Opportunities for career growth and participation in fun social events.
- Why this job: Be part of a legendary hospitality tradition and develop your skills in a luxury setting.
- Qualifications: Experience in fine dining and a passion for food and wine are essential.
The predicted salary is between 25000 - 30000 £ per year.
We have an exceptional opportunity to join our Terrace Team at The Lanesborough. Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
As a Head Waiter/Waitress, you will provide an exceptional guest service experience. You will be an excellent communicator and take a hands-on approach to your role. You will have a real passion for food and wine, enabling you to up-sell and promote the items by your personal knowledge from the menu. You will be a team player, with a key focus on training and development of your team to ensure that your team create a memorable experience for our guests.
Key Requirements
- Supervisory experience in a similar role within a fine dining restaurant in a luxury establishment is essential and experience within a Michelin star restaurant is preferable.
- Excellent command of the English language and a second language would be preferred.
- Immaculate grooming standards.
- Preferably excellent knowledge of wine & food pairing.
- This role requires an element of manual handling.
Benefits
- Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistance Programme
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Waiter / Waitress in London employer: The Lanesborough
At The Lanesborough, part of the prestigious Oetker Collection, we pride ourselves on offering a workplace that embodies elegance and a commitment to exceptional service. Our team enjoys a vibrant work culture enriched by opportunities for personal and professional growth, comprehensive health benefits, and a strong emphasis on employee well-being. With a focus on training and development, we ensure that our staff not only excel in their roles but also thrive in a supportive environment that celebrates achievements and fosters camaraderie.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter / Waitress in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Lanesborough and soak in the atmosphere. Familiarise yourself with the menu and the vibe of the place. This will not only impress them but also help you feel more confident during your chat.
✨Tip Number 2
Show off your passion for food and wine! Be ready to discuss your favourite pairings or memorable dining experiences. This is your chance to shine and demonstrate that you’re not just a waiter/waitress, but a true connoisseur who can elevate the guest experience.
✨Tip Number 3
Practice your communication skills! As a Head Waiter/Waitress, you'll need to lead your team and engage with guests. Try role-playing scenarios with friends or family to get comfortable with different situations you might face on the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Lanesborough. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Head Waiter / Waitress in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for food and wine shine through! We want to see how your personal experiences and knowledge can enhance our guests' dining experience.
Be a Team Player:Highlight your teamwork skills in your application. We value collaboration, so share examples of how you've trained or supported your colleagues in previous roles to create memorable experiences.
Tailor Your Application:Make sure to customise your application to reflect the luxury and elegance of The Lanesborough. Use language that matches our vibe and showcases your understanding of fine dining.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Lanesborough
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and any special dishes. Being able to discuss food and wine pairings confidently will show your passion and expertise, which is crucial for a Head Waiter/Waitress role.
✨Showcase Your Supervisory Skills
Prepare examples of how you've successfully led a team in a fine dining environment. Highlight your experience in training and developing staff, as this is key to creating memorable guest experiences.
✨Dress to Impress
Immaculate grooming standards are essential in this role. Dress smartly for your interview to reflect the high standards expected at The Lanesborough. It shows that you take the opportunity seriously and understand the importance of presentation.
✨Practice Your Communication Skills
As an excellent communicator, you’ll need to convey your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you can articulate your passion for hospitality effectively.
