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- Tasks: Lead the housekeeping team to ensure the hotel is spotless and welcoming.
- Company: Join the prestigious Oetker Collection, known for legendary European hospitality since 1872.
- Benefits: Enjoy competitive pay, private medical insurance, and discounts in the local area.
- Why this job: Be part of a vibrant team enhancing guest experiences in a luxury setting.
- Qualifications: Strong leadership skills and knowledge of health and safety standards required.
- Other info: Opportunities for career growth and personal development with various social activities.
The predicted salary is between 36000 - 60000 £ per year.
We currently have an excellent opportunity for an experienced and passionate Head Housekeeper to join a fantastic team at the Lanesborough, a 1 Hotel in London on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district.
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
As the Head Housekeeper, you will lead our housekeeping team to ensure immaculate cleanliness and appearance throughout the hotel. Your role is crucial in providing exceptional guest service by efficiently handling requests and queries, and communicating guests' preferences to all departments for a seamless stay. Through meticulous attention to detail, effective collaboration, and efficient resource management, you will help create a home-like environment, enhancing the overall guest experience at The Lanesborough.
- Strong leadership abilities with a proven capacity to manage, motivate, and develop a diverse housekeeping team, ensuring efficient and effective operations.
- In-depth knowledge of health and safety standards, with the ability to implement and adhere to all relevant policies and protocols to ensure a safe environment for guests and staff.
To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Competitive salary package
- Discretionary Company Sick Pay
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- Internal transfer and promotion opportunities
- Partnered with industry-leading training providers
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
- Long service awards
- ~ 50% discount on F&B and Club & Spa treatments
- ~ Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- ~ Retirement parties
*In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Head Weekend Housekeeper employer: The Lanesborough
Contact Detail:
The Lanesborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Weekend Housekeeper
✨Tip Number 1
Familiarise yourself with the Oetker Collection's values and mission. Understanding their commitment to European hospitality and local culture will help you align your interview responses with their ethos, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Highlight your leadership experience in housekeeping roles during networking opportunities. Engage with current or former employees on platforms like LinkedIn to gain insights about the company culture and expectations, which can give you an edge in interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've implemented health and safety standards in previous roles. This will demonstrate your expertise and commitment to maintaining a safe environment, which is crucial for the Head Housekeeper position.
✨Tip Number 4
Consider visiting The Lanesborough as a guest to experience their service first-hand. This will not only give you valuable insights into their operations but also allow you to formulate thoughtful questions to ask during your interview, showing your genuine interest in the role.
We think you need these skills to ace Head Weekend Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in housekeeping and leadership roles. Emphasise any previous positions where you managed a team, focusing on your ability to motivate and develop staff.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the importance of cleanliness and guest satisfaction. Mention specific examples from your past experiences that demonstrate your attention to detail and ability to handle guest requests.
Highlight Relevant Skills: In your application, be sure to mention your knowledge of health and safety standards, as well as any relevant certifications. This will show that you are well-prepared to maintain a safe environment for both guests and staff.
Showcase Your Team Management Experience: Discuss your leadership style and how you have successfully managed diverse teams in the past. Provide examples of how you have motivated your team and improved operational efficiency in previous roles.
How to prepare for a job interview at The Lanesborough
✨Showcase Your Leadership Skills
As a Head Housekeeper, strong leadership is key. Be prepared to discuss your experience in managing and motivating teams. Share specific examples of how you've successfully led a team in the past, focusing on your ability to inspire and develop staff.
✨Demonstrate Attention to Detail
This role requires meticulous attention to detail. During the interview, highlight instances where your keen eye for detail has positively impacted guest experiences or improved operational efficiency. Consider discussing any systems or processes you’ve implemented to maintain high standards.
✨Understand Health and Safety Standards
In-depth knowledge of health and safety protocols is crucial. Be ready to talk about your familiarity with relevant policies and how you've ensured compliance in previous roles. This will show your commitment to creating a safe environment for both guests and staff.
✨Emphasise Guest-Centric Approach
Exceptional guest service is at the heart of this position. Prepare to share examples of how you've handled guest requests and feedback in the past. Highlight your ability to communicate effectively with other departments to ensure a seamless experience for guests.
