At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for guests.
- Company: Join the prestigious Lanesborough, a luxury hotel known for its elegance and hospitality.
- Benefits: Enjoy competitive pay, private medical insurance, and discounts on food and spa treatments.
- Other info: Opportunities for career growth and participation in fun social events.
- Why this job: Be part of a legendary team and enhance your skills in a fine dining environment.
- Qualifications: Experience in fine dining and a passion for food and wine are essential.
The predicted salary is between 30000 - 40000 € per year.
We have an exceptional opportunity to join our Terrace Team at The Lanesborough. Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
As a Head Waiter/Waitress, you will provide an exceptional guest service experience. You will be an excellent communicator and take a hands‑on approach to your role. You will have a real passion for food and wine, enabling you to up‑sell and promote the items by your personal knowledge from the menu. You will be a team player, with a key focus on training and development of your team to ensure that your team create a memorable experience for our guests.
Key Requirements
- Supervisory experience in a similar role within a fine dining restaurant in a luxury establishment is essential and experience within a Michelin star restaurant is preferable.
- Excellent command of the English language and a second language would be preferred.
- Immaculate grooming standards.
- Preferably excellent knowledge of wine & food pairing.
- This role requires an element of manual handling.
Benefits
- Financial Wellbeing: Season ticket loan, Enhanced Pension Scheme, Life Insurance, Complimentary dry cleaning, Safety shoes, Retail discounts around Victoria, Westminster, Whitehall and the Northbank area.
- Health & Wellness: Private Medical Insurance, Dental and Optical benefits, Complimentary meals on duty, Cycle to Work scheme, Flu vaccinations, Discounted chiropodist and massage treatments, Substantiality initiatives, Social and sports activities (e.g. football games, running club, yoga & pilates, etc.), EAP – Employee Assistance Programme.
- Career Growth & Personal Development: Internal transfer and promotion opportunities, Cross‑departmental exposure, Partnered with industry‑leading training providers, Internal learning gateway, Free access to e‑learning platform offering job‑specific training and personal growth courses, Subsidised professional qualifications and certified training programmes, Financial incentives for bringing talents to The Lanesborough via ‘Recommend‑A‑Friend’ scheme.
- Recognition & Social Initiatives: Award programmes throughout the year with generous prizes, Long service awards, Preferential room rate at The Lanesborough for you and your family, 50% discount on F&B and Club & Spa treatments, Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.), Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.), Retirement parties.
Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Waiter / Waitress employer: The Lanesborough
The Lanesborough offers an exceptional work environment where the tradition of legendary European hospitality meets a commitment to employee growth and well-being. As a Head Waiter/Waitress, you will thrive in a culture that values teamwork, personal development, and recognition, all while enjoying a range of benefits including private medical insurance, career advancement opportunities, and social events that celebrate your milestones. Located in the heart of London, this luxury establishment not only provides a platform for professional excellence but also fosters a genuine family spirit among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter / Waitress
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know about openings or can put in a good word for you at places like The Lanesborough.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for food and wine shine through. Share your experiences and how you can contribute to creating memorable guest experiences.
✨Tip Number 3
Be prepared to demonstrate your skills! If you're called for a trial shift, treat it as your stage. Show your team spirit and how you can train others while providing top-notch service.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace Head Waiter / Waitress
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for food and wine shine through! Share any personal experiences or knowledge that highlight your enthusiasm for the culinary world. We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional guest experience.
Tailor Your CV:Make sure your CV is tailored to the Head Waiter/Waitress role. Highlight your supervisory experience in fine dining and any Michelin star exposure. We’re looking for specific examples of how you've trained and developed your team, so don’t hold back on those details!
Communicate Clearly:Since excellent communication is key in this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to check for any spelling or grammar mistakes. We appreciate attention to detail, and it sets a great first impression!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the information you need about the position and our amazing team at The Lanesborough!
How to prepare for a job interview at The Lanesborough
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and wine list. Being able to discuss specific dishes and suggest pairings will show your passion for food and wine, which is crucial for a Head Waiter/Waitress role.
✨Showcase Your Communication Skills
As a Head Waiter/Waitress, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to demonstrate how you would interact with guests and your team.
✨Highlight Your Leadership Experience
Be prepared to discuss your supervisory experience in detail. Share examples of how you’ve trained and developed your team in previous roles, as this will be important for creating memorable experiences for guests.
✨Dress to Impress
Immaculate grooming standards are essential in fine dining. Make sure you dress smartly for the interview, reflecting the elegance of The Lanesborough. This will not only boost your confidence but also show that you understand the importance of presentation in this industry.
